Europe B2C Benchmarks

France – Computer Hardware

This report includes Net Promoter Scores and customer experience drivers for the following 7 computer hardware companies. Purchase the 2011 report and receive last year’s report on a complimentary basis.

  • Acer
  • Apple
  • Asus
  • Dell
  • HP
  • Sony
  • Toshiba

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Report highlights:
Apple had the highest score at 53%, more than double the industry average of 20% and 51 NPS points above the lowest score of 2%. Scores were up for the computer sector in general relative to 2010, with Toshiba showing the largest improvement.

Europe Package – Computer Hardware
Purchase all three computer hardware reports for France, Germany and save 20%. $1588 | Learn more

NPS data is also available for U.S. consumer computer hardware. | $795 | Learn more

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