Europe B2C Benchmarks

France – Banking

This report includes Net Promoter Scores and customer experience drivers for the following 8 consumer banking companies. Purchase the 2011 report and receive last year’s report on a complimentary basis.

  • BNP Paribas
  • Caisse d’Epargne
  • CIC
  • Crédit Agricole
  • Crédit Mutuel
  • La Poste
  • LCL
  • Société Générale

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Report highlights:
La Poste narrowly displaced last year’s winner, Crédit Mutuel with nearly identical scores of 7% and 6% respectively. However, the sector as a whole did not improve, with consumers again rating most banks in negative territory on the NPS rating scale. Only La Poste and Crédit Mutuel had more promoters than detractors, placing their scores in the positive range.

Europe Package – Banking
Purchase all three banking reports for France, Germany and the UK and save 20%. $1748 | Learn more

NPS data is also available for U.S. consumer banking. | $1195 | Learn more

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