U.S. B2C Benchmarks
Retail – Grocery & Supermarkets
This report includes Net Promoter Scores and customer experience drivers for the following 13 grocery and supermarket stores:
- Albertsons
- Food Lion
- Giant Eagle
- HEB
- Kroger
- Publix
- Safeway
- Shop Rite
- Stop & Shop
- Trader Joe’s
- Wal-Mart
- Wegmans
- Whole Foods
$950 | Report Overview | Purchase Report








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