U.S. B2C Benchmarks

Brokerage & Investments

This report includes Net Promoter Scores and customer experience drivers by company for the following 11 financial institutions, covering their consumer brokerage and investments services:

• Ameriprise Financial
• Charles Schwab
• E*TRADE
• Edward Jones
• Fidelity
• ING
• Merrill Lynch
• Morgan Stanley Smith Barney
• Scottrade
• TD Ameritrade
• Vanguard

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