B2C Benchmarks

Europe Package – Computer Hardware

Purchase all three computer hardware reports for France, Germany and the UK and save 20%. The combined reports include NPS data from 9 brands. In addition, you receive last year’s report on a complimentary basis.

France

  • Acer
  • Apple
  • Asus
  • Dell
  • HP
  • Sony
  • Toshiba
 Germany

  • Acer
  • Apple
  • Dell
  • Fujitsu
  • HP
  • Medion
  • Sony
UK

  • Acer
  • Apple
  • Dell
  • HP
  • Sony
  • Toshiba

$1588 | Purchase All 3 Reports (20% off)
Report Overview – France | Report Overview – Germany | Report Overview – UK

Report highlights:

Apple had the highest score in the French, German and UK computer hardware benchmarks.

France: In France Apple’s score was at 53%, more than double the industry average of 20% and 51 NPS points above the lowest score of 2%. Scores were up for the computer sector in general relative to 2010, with Toshiba showing the largest improvement.

Germany: In Germany Apple had a score of 70%. All brands except Fujitsu had positive scores indicating strong competition and consumer preferences. Average scores were 19%.

UK: In the UK Apple’s score was at 69%, more than double the industry average of 27% and 58 NPS points above the lowest score of 11%

NPS data is also available for U.S. consumer computer hardware. | $795 | Learn more

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