B2C Benchmarks

Europe Package – Car Insurance

Purchase all three car insurance reports for France, Germany and the UK and save 20%. The combined reports include NPS data from 24 brands. In addition, you receive last year’s report on a complimentary basis.

France

  • AGF Allianz
  • AXA
  • GMF
  • Groupama
  • Maaf
  • Macif
  • MAIF
  • Matmut
  • MMA
 Germany

  • Allianz
  • AXA
  • DEVK
  • ERGO Versicherung
  • HUK Coburg
  • R+V Versicherung
UK

  • AA
  • Admiral
  • Aviva
  • AXA
  • Churchill
  • Direct Line
  • Saga
  • Swiftcover
  • Swinton
  • Tesco
  • Zurich

$2068 | Purchase All 3 Reports (20% off)
Report Overview – France | Report Overview – Germany | Report Overview – UK

Report higlights:

France: In the French car insurance market, MAIF stole top position with its addition to the benchmark this year, displacing last year’s leader, MAAF, despite another strong performance by MAAF with an NPS of 24%. MAIF scored 38%, 32 points ahead of the sector average of 6% and 49 points ahead of last place.

Germany: In the German car insurance market, HUK-COBURG took top spot, outpacing number two rival DEVK in this year’s benchmark. HUK-COBURG increased its NPS from 15% in 2010 to 28% in 2011 in a sector with average scores of only 2%.

UK: Saga kept pole position in the UK car insurance customer experience stakes. Saga outperformed the industry average of -6% by 20 points with a NPS of 14%, similar to its winning score last year of 17%. However, it was in a statistical dead heat with AXA’s online division, Swiftcover, which was new to the benchmark this year.

NPS data is also available for U.S. consumer car insurance. | $850 | Learn more

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