U.S. B2C Benchmarks
Online Shopping
This report includes Net Promoter Scores and customer experience drivers for the following 11 companies covering online shopping services:
- Amazon.com
- Barnes & Noble (bn.com)
- Best Buy
- eBay
- Expedia
- Google Shopping
- Overstock.com
- Target.com
- Travelocity
- Walmart.com
- Zappos.com
$850 | Report Overview | Purchase Report
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