Change is the only constant in customer-centric organizations. Customer preferences, tastes, opinions, and expectations are in a perpetual state of flux. To consistently improve customer loyalty, you need to constantly monitor the customer’s journey through your organization—and make the changes needed to keep the experience uniformly excellent.

With Satmetrix Xperience™ your finger is on the pulse of your customer, partner, and employee relationships at all times, and you are consistently measuring the customer experience at key points of interaction. We help you see exactly where to target resources, cut costs, and link your actions with your most important business goals. Now you can focus your strategic initiatives and capital investments where they will make the most difference to
your customers—and your bottom line.

Enterprise Software to Improve the Customer Experience

Satmetrix Xperience combines critical customer experience management elements into a powerful software application. These elements include transactional, relationship, and ad hoc survey capabilities; a powerful text-mining engine to categorize and report on verbatim comments for deeper insights; and easy-to-use reporting and dynamic analytics that deliver relevant views across your organization. Our robust, integrated platform includes:

  • Dashboards and role-based reporting. View dashboards and create push reports using roles and restrictions.
  • Action management. Distribute real-time alerts to employees to enable immediate follow-up to address customer issues.
  • Powerful search. Easily find the information you need in respondent feedback by contact or on the Satmetrix website.
  • Powerful integrations. Works with Salesforce.com,® Siebel OnDemand,® Microsoft Outlook and PowerPoint, and Web services.
  • Questionnaire Designer. Access to create, edit, and translate your questionnaires, invitations, and reminders.
  • Flexible reporting. Filter by segment, region, product, and more to easily slice data
    and reveal insights.
  • Software-as-a-service delivery. Provides a standards-based, highly available and secure platform for your application.

Learn more about Satmetrix Xperience

Ready to start a conversation?

Call us at 888.800.2313 (North America) or +44 845 371 1040 (outside North America) or click here.