Satmetrix

Careers

Join Satmetrix Systems, a team of highly qualified people passionate about optimizing the customer experience to improve loyalty and drive profitable growth. Be part of the team that is leading provider of the next generation customer experience solutions. Satmetrix Systems offers competitive compensation, including health benefits and stock options, and more. For more information on Satmetrix Systems, see www.satmetrix.com.

Locations:

San Mateo, California | New York, New York | London, UK | Trivandrum, India

San Mateo, California:

There are currently no open positions at the San Mateo location.

New York, New York

There are currently no open positions at the New York location.

London, United Kingdom

There are currently no open positions at the London location.

Trivandrum, India

Product Analyst/Manager

Job Description:

Act as a chief customer conduit and continuously seek to understand the important problems customers are trying to solve in customer loyalty management.
Validate requirements regularly with clients and customer-facing organizations.
Write product requirements documents (PRD) and detailed use cases to be used by development, QA & technical writing.
Work with product marketing, development, QA, documentation and other product managers to define the scope of each feature and prioritize the feature set based on ROI
Work with UI designers to translate product requirements into intuitive, functional and attractive UI mockups
Develop market requirements documents (MRD) for each release based on market research, competitive analysis, understanding of the market, customer requirements and feedback from our sales, methodology, professional services and support organizations
Manage overall product releases with the goal of successful and timely deliveries
Provide product information to meet a variety of internal and external needs including internal training, sales collateral, press releases and web site copy
Conduct customer research, competitive and market analyses as needed
Ensure that solutions meet user and business requirements. Manage internal and 3rd-party partner relationships, as needed

Other Info:

8+ years of Product Management experience
Experience with Consumer-focused and/or Social Networking technologies
Education: Bachelors required. MBA or equivalent experience is a plus
Experience with Net Promoter is strongly preferred
Experience with a mid-stage, high growth company preferred.
Experience with high fidelity prototype based product design, and agile development.
Excellent interpersonal and communications skills (with a diverse range of individuals).
Team player who can collaborate and build consensus within cross-functional area.
Entrepreneurial, passionate, high energy, resilient, mentally quick, strong sense of urgency, intensity, ambitious, intuitive, reliable and decisive.

Click here to apply.

Software Engineer/Senior Software Engineer - Job ID: SMX08019

We are looking for highly motivated and hardworking *star developers* to augment our growing team of Software Engineers. This is a full-time position in a fast paced and exciting development environment. You will be part of the core team that is responsible for designing and developing core frameworks and the next generation applications.

Job Description:

Work with product managers and development management to understand business requirements, innovate solutions, create designs and translate them into world class software applications.
Analyze, innovate, architect, design and develop software programs for frameworks, technology components and end user applications.
Write designs and unit-test documents;
Write code, perform unit tests and bug fixes, and deliver high quality, world class products and technologies;
Lead and co-ordinate development with local and remote teams when required.
Assist in development planning, scheduling and execution.
Work with QA to ensure highest quality for software deliverables. Review and contribute to integration and regression test plans created by QA.
Work with Documentation team to ensure highest quality documentation for software deliverables. Review and contribute to product documentation.

Requirements:

Engineering or MCA graduate; 2+ years of hard-core software engineering experience
Excellent problem solver, creative thinker, quick learner and extremely self-motivated.
Analytical and detail oriented. Able to prioritize, execute and deliver projects on time;
Process oriented and passion for doing it right with uncompromising quality of work
Ability to create top class designs and code that meets specified architectural objectives.
Excellent verbal and written communication skills in English
Programming skills: Java, JSF, JavaScript, AJAX, Flex, AIR, XML, SQL, Spring Framework and Web Services; Hard core Java experience using technologies such as J2SDK/J2EE, Servlets, JBI/ESB, JAAS, JMX, JMS, JDBC, and multi-threading is a plus; Able to program and debug in complex multi-threaded environments.
Skills in XML schema design, XML parsing and processing. XPATH and XSLT is a plus.
SQL and data model design skills. Experience in one or more databases such as Oracle, SQL Server. Experience in open source DB such as PostgreSQL and MySQL is a plus.
Experience in open source technologies such as Apache MyFaces, Velocity, Jakarta, Portals, SOAP, AXIS, Maven, Ant, Quartz, iBATIS, Spring Framework, JBoss is a plus
Skilled in scripting languages such as Javascript, ActionScript.
Experience developing on-demand/SaaS platforms is a plus.
Experience in SOA, Workflow, BEPL, Data Warehousing or Analytics is a plus.
Experience in an enterprise class software company is a plus

Click here to apply.

Project Leader / Senior Project Leader - Job ID: SMX08015

We are looking for highly motivated and hardworking *star developers* with proven leadership skills to augment our growing product development team. This is a full-time position in a fast paced and exciting development environment. You will be responsible for a team of high caliber developers and will provide hands-on leadership to architect, design, develop, and deliver core frameworks and next generation end user applications.

Job Description

Work with product managers, development management and customer facing teams to understand business requirements, innovate solutions, create designs and translate them into world class software applications
Analyze, innovate, architect, design and develop software programs for frameworks, technology components and end user applications
Assist in development planning, scheduling and execution; manage multiple priorities
Lead and co-ordinate development with local and remote teams; play dual role as hands on programmer and lead responsible for development and maintenance of products assigned
Write designs and unit-test documents
Write code, perform unit tests and bug fixes, and deliver high quality, world class products and technologies
Work with QA to ensure highest quality for software deliverables. Review and contribute to integration and regression test plans created by QA
Work with Documentation team to ensure highest quality documentation for software deliverables. Review and contribute to product documentation
Work closely with the Professional Services teams to support implementations when required
Work with support to provide timely resolutions and bug fixes to maintain service level agreements
Continuously evaluate, design and improve software development, delivery processes

Requirements

Engineering or MCA graduate; 5+ years of hard-core software engineering with prior project leader experience
Excellent problem solver, creative thinker, quick learner and extremely self-motivated
Analytical and detail oriented. Able to prioritize, execute and deliver projects on time; able to successfully handle multiple priorities
A likeable people person who is performance oriented and has impact and persuasiveness to bring continuous innovations and results from the team
Process oriented and passion for doing it right with uncompromising quality of work
Able to mentor team members and peers; Skilled and passionate to continuously improve software development and delivery processes
Ability to create top class designs and code that meets specified architectural objectives.
Excellent verbal and written communication skills in English
Programming skills: Java, JSF, JavaScript, AJAX, Flex, AIR, XML, SQL, Spring Framework and Web Services; Hard core Java experience using technologies such as J2SDK/J2EE, Servlets, JBI/ESB, JAAS, JMX, JMS, JDBC, and multi-threading is a plus; Able to program and debug in complex multi-threaded environments
Skills in XML schema design, XML parsing and processing. XPATH and XSLT is a plus
SQL and data model design skills. Experience in one or more databases such as Oracle, SQL Server. Experience in open source DB such as PostgreSQL and MySQL is a plus
Experience in open source technologies such as Apache MyFaces, Velocity, Jakarta, Portals, SOAP, AXIS, Maven, Ant, Quartz, iBATIS, Spring Framework, JBoss is a plus
Skilled in scripting languages such as Javascript, ActionScript
Experience developing on-demand/SaaS platforms is a plus
Experience in SOA, Workflow, BEPL, Data Warehousing or Analytics is a plus
Experience in an enterprise class software company is a plus
Experience in Test Driven Development (TDD) is a plus
Strong platform skills in Linux/Unix. Microsoft platform skill is a plus.

Click here to apply.

Development Manager / Senior Development Manager - Job ID: SMX08010

We are seeking highly motivated and hardworking development manager with hands-on skills in architecting, designing and coding enterprise class software applications, to augment our growing product development team. This is a full-time position in a fast paced and exciting development environment. You will be responsible for a team of high caliber developers and will provide hands-on leadership to architect, design, develop, and deliver core frameworks and next generation end user applications.

Job Description:

Recruit, manage and provide hands-on leadership to a team of software engineers;
Lead and co-ordinate development with local and remote teams; manage all aspects of the product engineering and maintenance of products assigned
Work closely with senior management to translate technology direction and product strategies into cutting edge technologies and product features. Work with senior management to plan, schedule, execute and deliver high quality software on time.
Work closely with product managers and customer facing teams to understand functional and technical requirements and translate them into world class software applications
Analyze, innovate, architect, design and develop software programs for frameworks, technology components and end user applications; Code and debug complex issues when required
Write and review designs and test documents
Work with QA to ensure highest quality for product deliverables. Review and contribute to various test plans created by QA
Work closely with the Professional Services teams to support implementations when required
Work with support to provide timely resolutions and bug fixes to maintain service level agreements
Design and develop proof of concept prototype for advanced features and new product conceived
Work with Documentation team to ensure highest quality documentation for software deliverables. Review and contribute to product documentation
Continuously evaluate, design and improve software development, delivery processes.

Requirements:

Engineering or MCA graduate; 7+ years of hard-core software engineering with prior development management experience
Excellent problem solver, creative thinker, quick learner and extremely self-motivated
Analytical and detail oriented. Able to prioritize, execute and deliver projects on time; able to successfully handle multiple priorities
A likeable people person who is performance oriented and has impact and persuasiveness to bring continuous innovations and results from the team
Strong understanding of enterprise applications and heterogeneous computing networks, with an ability to communicate effectively with all levels
Process oriented and passion for doing it right with uncompromising quality of work
Able to mentor team members and peers; Skilled and passionate to implement and continuously improve software development and delivery processes
A desire to impact the bottom-line for a dynamic company
Excellent verbal and written communication skills in English
Ability to create top class designs and code that meets specified architectural objectives.
Programming skills: Java, JSF, JavaScript, AJAX, Flex, AIR, XML, SQL, Spring Framework and Web Services; Hard core Java experience using technologies such as J2SDK/J2EE, Servlets, JBI/ESB, JAAS, JMX, JMS, JDBC, and multi-threading is a plus; Able to program and debug in complex multi-threaded environments.
Skills in XML schema design, XML parsing and processing, XPATH and XSLT.
SQL and data model design skills. Experience in one or more databases such as Oracle, SQL Server. Experience in open source DB such as PostgreSQL and MySQL is a plus.
Experience in open source technologies such as Apache MyFaces, Velocity, Jakarta, Portals, SOAP, AXIS, Maven, Ant, Quartz, iBATIS, Spring Framework, JBoss.
Skilled in scripting languages such as Javascript, ActionScript.
Experience developing on-demand/SaaS platforms is a plus.
Experience in SOA, Workflow, BEPL, Data Warehousing or Analytics is a plus.
Experience in an enterprise class software company is a plus
Experience in Test Driven Development (TDD) is a plus
Strong platform skills in Linux/Unix. Microsoft platform skill is a plus.