Careers

Join Satmetrix Systems, a team of highly qualified people passionate about optimizing the customer experience to improve loyalty and drive profitable growth. Be part of the team that is leading provider of the next generation customer experience solutions. Satmetrix Systems offers competitive compensation, including health benefits and stock options, and more. For more information on Satmetrix Systems, see www.satmetrix.com.

Locations:

San Mateo, California | New York, New York | London, UK | Trivandrum, India

San Mateo, California:

• GWT Developer
• Sr or Principal Developer - Adobe Flex

New York, New York

• Account Executive (East US)

London, United Kingdom

Trivandrum, India

• Software Engineer/Senior Software Engineer
• Project Leader/Senior Project Leader
• Development Manager/Senior Development Manager
• QA Engineer/Senior QA Engineer
• QA Lead/Senior QA Lead
• QA Manager/Senior QA Manager
• Implementation Engineer/ Senior Implementation Engineer
• Implementation QA Engineer/Senior Implementation QA Engineer
• Customer Support Engineer/Senior Customer Support Engineer
• IT Systems Engineer/Administrator
• Internal IT Applications Engineer

San Mateo, California

GWT Developer— Job ID: SMX08043

• Must have a BS Degree in Computer Science or related field
• Strong design and coding experience in Server development and Web UI development
• Minimum 1 plus years of experience with enterprise level application development using Google Web Toolkit.
• Minimum 5 plus years of good core Java/J2EE experience
• Must have basic SQL/DB skill from application development prospective.
• Must have experience and skills in JavaScript and CSS
• Must have solid OOP and software design ability; should be able to create designs and write code that meets specified architectural objectives.

Click here to apply.

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Sr or Principal Developer - Adobe Flex — Job ID: SMX08042

• Must have a BS Degree in Computer Science or related field
• Minimum 5 plus years of good core Java experience/J2EE
• Minimum 2 plus years of experience with enterprise level application development of Adobe Flex framework/ActionScript and the strong skills.
• Must have basic SQL/DB skill from application development prospective.
• Must have experience and skills in JavaScript and CSS
• Must have expertise of OOP principals
• Must have expertise of Adobe Flex development framework e.g. Caingone/PureMVC
• Experience and skills in Adobe AIR experience is a plus
• Experience in developing flex custom components is plus .e.g. Custom Flex chart component suing drawing function.

Click here to apply.

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New York, New York

Customer Account Manager - Job ID: TXG08002

Overview:

The Customer Account Manager is responsible for managing and growing multi-year client relationships. This is not a sales/business development position and does not require selling into new accounts.

The primary objective of the role is fostering customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.  The secondary objective, and an outcome of the first, is to maintain the customers' existing revenue spend and strategically up-sell Satmetrix products and services. The goals of the position are based around retention and loyalty of existing customers as well as identifying new business development opportunities.

This role is designed for customer-facing professionals who have a broad skill set in general business management, who are highly self-managing, and who are credible in discussing strategic business issues with executives.  This position is an excellent opportunity for individuals who want to work in a consultative client management role and have a direct impact on those companies' performance.

Responsibilities:

• Identify and build relationships with senior managers in client organizations.
• Develop understanding of business issues and opportunities to deliver high-impact solutions.
• Create high levels of customer loyalty within accounts.
• Maintain and grow revenue from existing clients.
• Lead the development of account plans and manage periodic account reviews.
• Support account executives in a consultative sales process.
• Some travel may be required (<30%).

Requirements:

• 5-10 years experience as a corporate account manager, management consultant, business development professional or similar strategic role.
• High energy self-starter who thrives in a fast-paced environment.
• Advanced communication, speaking, writing, and interpersonal skills.
• Ability to interact with people at all levels of an organization, internally and externally.
• Ability to work in cross-functional, results-oriented teams.
• Strategic thinker with ability to clearly articulate and implement ideas.
• Very high attention to detail and quality.
• Quick, creative problem-solver.
• Strong organization and multi-tasking skills.
• Proven analytic skills; experience analyzing data and presenting results to executives.
• BS/BA required; MBA / Master greatly preferred.

Highly Desired Experience:

• Consultative/solution sales.
• Fortune 1000 client management.
• Customer satisfaction or customer loyalty programs.
• Enterprise software/solutions.
• Understanding of business metrics and statistics.

Click here to apply.

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Account Executive (East US) - Job ID: SMX07011

Overview:

The Account Executive (AE) will report to the Director of Regional Sales, East. The AE will manage all aspects of prospecting, qualifying, and closing new business for Satmetrix within a broadly defined territory. The Satmetrix solution offering includes ASP Software, Consulting, and Services. Our target client base is the Fortune 1000. Typical buyer for our solution is an executive level line of business owner. The AE will need to comfortable with articulating our value proposition for each of these components of the solution.

Responsibilities Include:

• Prospecting: Satmetrix serves an emerging market, Customer Experience Management (CEM). Although Satmetrix does have some level of inbound activity, a large portion of the AE role will be prospecting.
• Qualification: As with any sales position, Qualification will be critical to ensure alignment of our value proposition with client needs.
• Coordinating resources: All not a large company, the AE will have numerous resources at their disposal, which need to be tightly and selectively coordinated through the sales cycle.
• Territory & Account Management: Developing and implementing a plan to address specific accounts and a territory.
• Travel: Territory & Accounts will be located in multiple states and the AE should expect to be travel 30% - 50% of the time.

Required Skills:

• Minimum of 10 years experience selling Software and or Services to Fortune 1000.
• Experience selling business applications (vs. infrastructure technology).
• Proven track record of strong quota achievement.
• Extensive prospecting experience, ideally in an emerging market or small company environment.
• Superior presentation and communications skills.
• Proven expertise managing complex sales cycles within a consultative value focused sales methodology.
• Self-starter that manages time and activities with little day-to-day guidance.

Additional "ideal" Background/Profile:

• Experience selling ASP solutions.
• CRM or Call Center/Customer Service Solution selling experience.
• Best in class big company as well as start-up experience.
• Emerging market experience.

Click here to apply.

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Senior Business Consultant - Job ID: SMX08006

Key Responsibilities:

The Senior Business Consultant is a top level expert in helping our enterprise clients build programs to achieve business impact from their Satmetrix loyalty solution. The Senior Business Consultant has several responsibilities:

1. Understands Satmetrix software platform and Methodology
2. Is an in-depth knowledge expert on a particular companies business, owning the initial understanding of their business and following through in post delivery consulting engagements
3. Develop and deliver detailed results presentations at the highest levels of an organization including recommended actions
4. Develop and package additional service offerings
5. Create and build linkage models, to link operational/financial metrics to customer and employee loyalty
6. Act as an internal expert resource to field business impact questions
7. Act as a pre-sales resource when appropriate

Knowledge/Skills:

• Customer Loyalty / Customer Experience
• Strategic planning
• Project management
• Business Process Improvement/Business Process Reengineering
• Change Management
• Market and Survey Research

Requirements:

7-10+ years professional consultant; experience in customer loyalty or related field; MBA or PhD or equivalent required in a analytically focused field (Mathematics, Statistics, Operations Management, Quantitative Methods, System Engineering, Economics, Financial Analysis or Business Studies). Candidates should have proven analytical and problem-solving abilities, or at a minimum, an aptitude or interest in quantitative analysis. A qualified candidate will be skilled in presentation development and delivery at the executive level. Candidate must also possess strong creativity, innovative skills to create a package of service offerings specific to solving a customer's business problem. An entrepreneurial spirit is a major plus. Experience with enterprise software and international/ multinational businesses is a plus. Experience in Financial Services, Telecommunications and High Technology verticals or in Call Center, Indirect Channel also a plus. Some travel may be required (about 30%).

Click here to apply.

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London, United Kingdom

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Trivandrum, India

Software Engineer/Senior Software Engineer - Job ID: SMX08019

We are looking for highly motivated and hardworking *star developers* to augment our growing team of Software Engineers. This is a full-time position in a fast paced and exciting development environment. You will be part of the core team that is responsible for designing and developing core frameworks and the next generation applications.

Job Description:

• Work with product managers and development management to understand business requirements, innovate solutions, create designs and translate them into world class software applications.
• Analyze, innovate, architect, design and develop software programs for frameworks, technology components and end user applications.
• Write designs and unit-test documents;
• Write code, perform unit tests and bug fixes, and deliver high quality, world class products and technologies;
• Lead and co-ordinate development with local and remote teams when required.
• Assist in development planning, scheduling and execution.
• Work with QA to ensure highest quality for software deliverables. Review and contribute to integration and regression test plans created by QA.
• Work with Documentation team to ensure highest quality documentation for software deliverables. Review and contribute to product documentation.

Requirements:

• Engineering or MCA graduate; 2+ years of hard-core software engineering experience
• Excellent problem solver, creative thinker, quick learner and extremely self-motivated.
• Analytical and detail oriented. Able to prioritize, execute and deliver projects on time;
• Process oriented and passion for doing it right with uncompromising quality of work
• Ability to create top class designs and code that meets specified architectural objectives.
• Excellent verbal and written communication skills in English
• Programming skills: Java, JSF, JavaScript, AJAX, Flex, AIR, XML, SQL, Spring Framework and Web Services; Hard core Java experience using technologies such as J2SDK/J2EE, Servlets, JBI/ESB, JAAS, JMX, JMS, JDBC, and multi-threading is a plus; Able to program and debug in complex multi-threaded environments.
• Skills in XML schema design, XML parsing and processing. XPATH and XSLT is a plus.
• SQL and data model design skills. Experience in one or more databases such as Oracle, SQL Server. Experience in open source DB such as PostgreSQL and MySQL is a plus.
• Experience in open source technologies such as Apache MyFaces, Velocity, Jakarta, Portals, SOAP, AXIS, Maven, Ant, Quartz, iBATIS, Spring Framework, JBoss is a plus
• Skilled in scripting languages such as Javascript, ActionScript.
• Experience developing on-demand/SaaS platforms is a plus.
• Experience in SOA, Workflow, BEPL, Data Warehousing or Analytics is a plus.
• Experience in an enterprise class software company is a plus

Click here to apply.

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Project Leader / Senior Project Leader - Job ID: SMX08015

We are looking for highly motivated and hardworking *star developers* with proven leadership skills to augment our growing product development team. This is a full-time position in a fast paced and exciting development environment. You will be responsible for a team of high caliber developers and will provide hands-on leadership to architect, design, develop, and deliver core frameworks and next generation end user applications.

Job Description

• Work with product managers, development management and customer facing teams to understand business requirements, innovate solutions, create designs and translate them into world class software applications
• Analyze, innovate, architect, design and develop software programs for frameworks, technology components and end user applications
• Assist in development planning, scheduling and execution; manage multiple priorities
• Lead and co-ordinate development with local and remote teams; play dual role as hands on programmer and lead responsible for development and maintenance of products assigned
• Write designs and unit-test documents
• Write code, perform unit tests and bug fixes, and deliver high quality, world class products and technologies
• Work with QA to ensure highest quality for software deliverables. Review and contribute to integration and regression test plans created by QA
• Work with Documentation team to ensure highest quality documentation for software deliverables. Review and contribute to product documentation
• Work closely with the Professional Services teams to support implementations when required
• Work with support to provide timely resolutions and bug fixes to maintain service level agreements
• Continuously evaluate, design and improve software development, delivery processes

Requirements

• Engineering or MCA graduate; 5+ years of hard-core software engineering with prior project leader experience
• Excellent problem solver, creative thinker, quick learner and extremely self-motivated
• Analytical and detail oriented. Able to prioritize, execute and deliver projects on time; able to successfully handle multiple priorities
• A likeable people person who is performance oriented and has impact and persuasiveness to bring continuous innovations and results from the team
• Process oriented and passion for doing it right with uncompromising quality of work
• Able to mentor team members and peers; Skilled and passionate to continuously improve software development and delivery processes
• Ability to create top class designs and code that meets specified architectural objectives.
• Excellent verbal and written communication skills in English
• Programming skills: Java, JSF, JavaScript, AJAX, Flex, AIR, XML, SQL, Spring Framework and Web Services; Hard core Java experience using technologies such as J2SDK/J2EE, Servlets, JBI/ESB, JAAS, JMX, JMS, JDBC, and multi-threading is a plus; Able to program and debug in complex multi-threaded environments
• Skills in XML schema design, XML parsing and processing. XPATH and XSLT is a plus
• SQL and data model design skills. Experience in one or more databases such as Oracle, SQL Server. Experience in open source DB such as PostgreSQL and MySQL is a plus
• Experience in open source technologies such as Apache MyFaces, Velocity, Jakarta, Portals, SOAP, AXIS, Maven, Ant, Quartz, iBATIS, Spring Framework, JBoss is a plus
• Skilled in scripting languages such as Javascript, ActionScript
• Experience developing on-demand/SaaS platforms is a plus
• Experience in SOA, Workflow, BEPL, Data Warehousing or Analytics is a plus
• Experience in an enterprise class software company is a plus
• Experience in Test Driven Development (TDD) is a plus
• Strong platform skills in Linux/Unix. Microsoft platform skill is a plus.

Click here to apply.

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Development Manager / Senior Development Manager - Job ID: SMX08010

We are seeking highly motivated and hardworking development manager with hands-on skills in architecting, designing and coding enterprise class software applications, to augment our growing product development team. This is a full-time position in a fast paced and exciting development environment. You will be responsible for a team of high caliber developers and will provide hands-on leadership to architect, design, develop, and deliver core frameworks and next generation end user applications.

Job Description:

• Recruit, manage and provide hands-on leadership to a team of software engineers;
• Lead and co-ordinate development with local and remote teams; manage all aspects of the product engineering and maintenance of products assigned
• Work closely with senior management to translate technology direction and product strategies into cutting edge technologies and product features. Work with senior management to plan, schedule, execute and deliver high quality software on time.
• Work closely with product managers and customer facing teams to understand functional and technical requirements and translate them into world class software applications
• Analyze, innovate, architect, design and develop software programs for frameworks, technology components and end user applications; Code and debug complex issues when required
• Write and review designs and test documents
• Work with QA to ensure highest quality for product deliverables. Review and contribute to various test plans created by QA
• Work closely with the Professional Services teams to support implementations when required
• Work with support to provide timely resolutions and bug fixes to maintain service level agreements
• Design and develop proof of concept prototype for advanced features and new product conceived
• Work with Documentation team to ensure highest quality documentation for software deliverables. Review and contribute to product documentation
• Continuously evaluate, design and improve software development, delivery processes.

Requirements:

• Engineering or MCA graduate; 7+ years of hard-core software engineering with prior development management experience
• Excellent problem solver, creative thinker, quick learner and extremely self-motivated
• Analytical and detail oriented. Able to prioritize, execute and deliver projects on time; able to successfully handle multiple priorities
• A likeable people person who is performance oriented and has impact and persuasiveness to bring continuous innovations and results from the team
• Strong understanding of enterprise applications and heterogeneous computing networks, with an ability to communicate effectively with all levels
• Process oriented and passion for doing it right with uncompromising quality of work
• Able to mentor team members and peers; Skilled and passionate to implement and continuously improve software development and delivery processes
• A desire to impact the bottom-line for a dynamic company
• Excellent verbal and written communication skills in English
• Ability to create top class designs and code that meets specified architectural objectives.
• Programming skills: Java, JSF, JavaScript, AJAX, Flex, AIR, XML, SQL, Spring Framework and Web Services; Hard core Java experience using technologies such as J2SDK/J2EE, Servlets, JBI/ESB, JAAS, JMX, JMS, JDBC, and multi-threading is a plus; Able to program and debug in complex multi-threaded environments.
• Skills in XML schema design, XML parsing and processing, XPATH and XSLT.
• SQL and data model design skills. Experience in one or more databases such as Oracle, SQL Server. Experience in open source DB such as PostgreSQL and MySQL is a plus.
• Experience in open source technologies such as Apache MyFaces, Velocity, Jakarta, Portals, SOAP, AXIS, Maven, Ant, Quartz, iBATIS, Spring Framework, JBoss.
• Skilled in scripting languages such as Javascript, ActionScript.
• Experience developing on-demand/SaaS platforms is a plus.
• Experience in SOA, Workflow, BEPL, Data Warehousing or Analytics is a plus.
• Experience in an enterprise class software company is a plus
• Experience in Test Driven Development (TDD) is a plus
• Strong platform skills in Linux/Unix. Microsoft platform skill is a plus.

Click here to apply.

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QA Engineer / Senior QA Engineer - Job ID: SMX08016

We are looking for a highly motivated and hardworking software QA automation engineer with hands-on experiences in software development, writing of test harness and automation of software QA including functional and load testing for enterprise class, high performance and high availability system. You will get opportunity to wear multiple hats and work in an exciting and fast paced organization with extensive technical breath and depth. You will interact with high caliber developers & product managers and will architect, design, develop, and deliver test automation and software QA for core frameworks and next generation end user applications.

Job Description:

• Work with product managers, development managers and developer to engineer quality early in product development cycle.
• Write and execute QA Test plans, test cases and test automation scripts, and deliver highest quality software. Perform manual QA tests when needed.
• Design and develop automation for software QA tests including functional and load tests across wide range of technologies and products.
• Write or customize test harnesses with open source or commercial automation tools; design and customize automation framework to suit the needs of a product and technology.
• Foster and develop good relationship with product teams.
• Analyze, innovate, architect, design and develop software programs for testing frameworks, technology components and end user applications; Code and debug complex issues when required.
• Co-ordinate work with local and remote teams when required

Requirements:

• Engineering or MCA graduate; 2+ years of prior QA and testing experience
• Excellent problem solver, creative thinker, quick learner and extremely self-motivated.
• Analytical and detail oriented. Able to prioritize, execute and deliver projects on time;
• Process oriented and passion for doing it right with uncompromising quality of work
• Excellent verbal and written communication skills in English.
• Programming skills: Java, JSF, Javascript, AJAX, Flex, AIR, XML, SQL, Spring Framework and Web Services. Experience in Junit, HttpUnit, etc., is a plus.
• Experience in designing and developing test strategies and harnesses for enterprise class high performance, high availability software systems.
• Strong in test automation including commercial or open source test automation tools and frameworks; hands-on experience in open source test automation frameworks is a plus.
• Strong skills in XML schema design, XML parsing and processing, XPATH and XSLT is a plus
• Skilled in scripting languages such as Javascript, ActionScript, Perl and Linux/Unix Shell.
• Experience in Test Driven Development (TDD) is a plus

Click here to apply.

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QA Lead / Senior QA Lead - Job ID: SMX08017

We are looking for a highly motivated and hardworking software QA automation engineer with leadership skills and hands-on experiences in software development, writing of test harness and automation of software QA including functional and load testing for enterprise class, high performance and high availability system. You will get opportunity to wear multiple hats and work in an exciting and fast paced organization with extensive technical breath and depth. You will be responsible for a team of high caliber QA engineers and will provide hands-on leadership to architect, design, develop, and deliver test automation and software QA for core frameworks and next generation end user applications.

Job Description:

• Work with management to plan, schedule, execute and deliver high quality software on time.
• Write and execute QA Test plans, test cases and test automation scripts, and deliver highest quality software. Perform manual QA tests when needed.
• Design and engineer automation for software QA tests including functional and load tests across wide range of technologies and products.
• Write or customize test harnesses with open source or commercial automation tools; design and customize automation framework to suit the needs of a product and technology.
• Foster and develop good relationship with product teams.
• Analyze, innovate, architect, design and develop software programs for testing frameworks, technology components and end user applications; Code and debug complex issues when required.
• Mentor testers and developers on automation. Work with local and remote teams and provide QA leadership.
• Work closely with the Professional Services teams to support implementations when required
• Work with support to provide timely resolutions and bug fixes to maintain service level agreements
• Continuously evaluate, design and improve software development, delivery processes

Requirements:

• Engineering or MCA graduate; 5+ years experience with prior QA lead experience
• Excellent problem solver, creative thinker, quick learner and extremely self-motivated.
• Analytical and detail oriented. Able to prioritize, execute and deliver projects on time;
• Process oriented and passion for doing it right with uncompromising quality of work
• A likeable people person who is performance oriented and has impact and persuasiveness to bring continuous innovations and results from the team
• Able to mentor team members and peers; Skilled and passionate to continuously improve software development and delivery processes
• Excellent verbal and written communication skills in English.
• Ability to create top class designs and code that meets specified architectural objectives.
• Programming skills: Java, JSF, Javascript, AJAX, Flex, AIR, XML, SQL, Spring Framework and Web Services. Experience in Junit, HttpUnit, etc., is a plus.
• Experience in one or more of the following: business intelligence, data warehousing, analytics, visualization of complex data and charts.
• Experience in designing and developing test strategies and harnesses for enterprise class high performance, high availability software systems.
• Strong in test automation including commercial or open source test automation tools and frameworks; hands-on experience in open source test automation frameworks is a plus.
• Strong skills in XML schema design, XML parsing and processing. XPATH and XSLT is a plus.
• Skilled in scripting languages such as Javascript, ActionScript, Perl and Linux/Unix Shell.
• Experience in an enterprise class software company is a plus
• Experience in Test Driven Development (TDD) is a plus

Click here to apply.

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QA Manager / Senior QA Manager - Job ID: SMX08018

We are looking for a highly motivated and hardworking software QA manager with hands-on experiences in software development, writing of test harness and automation of software QA including functional and load testing for enterprise class, high performance and high availability system. You will get opportunity to wear multiple hats and work in an exciting and fast paced organization with extensive technical breath and depth. You will be responsible for a team of high caliber QA engineers and will provide hands-on leadership to architect, design, develop, and deliver test automation and software QA for core frameworks and next generation end user applications.

Job Description:

• Work with management to plan, schedule, execute and deliver high quality software on time.
• Write and execute QA Test plans, test cases and test automation scripts, and deliver highest quality software. Perform manual QA tests when needed.
• Design and engineer automation for software QA tests including functional and load tests across wide range of technologies and products.
• Write or customize test harnesses with open source or commercial automation tools; design and customize automation framework to suit the needs of a product and technology.
• Foster and develop good relationship with product teams.
• Analyze, innovate, architect, design and develop software programs for testing frameworks, technology components and end user applications; Code and debug complex issues when required.
• Mentor testers and developers on automation. Work with Offshore QA teams to provide QA leadership.
• Work closely with the Professional Services teams to support implementations when required
• Work with support to provide timely resolutions and bug fixes to maintain service level agreements
• Continuously evaluate, design and improve software development, delivery processes

Required Qualifications:

• Engineering or MCA graduate; 7+ years experience with prior QA management experience
• Excellent problem solver, creative thinker, quick learner and extremely self-motivated.
• Analytical and detail oriented. Able to prioritize, execute and deliver projects on time; able to successfully handle multiple priorities
• A likeable people person who is performance oriented and has impact and persuasiveness to bring continuous innovations and results from the team
• Strong understanding of enterprise applications and heterogeneous computing networks, with an ability to communicate effectively with all levels
• Process oriented and passion for doing it right with uncompromising quality of work
• Able to mentor team members and peers; Skilled and passionate to implement and continuously improve software development and delivery processes
• A desire to impact the bottom-line for a dynamic company
• Excellent verbal and written communication skills in English.
• Ability to create top class designs and code that meets specified architectural objectives.
• Programming skills: Java, JSF, Javascript, AJAX, Flex, AIR, XML, SQL, Spring Framework and Web Services. Experience in Junit, HttpUnit, etc., is a plus.
• Experience in one or more of the following: business intelligence, data warehousing, analytics, visualization of complex data and charts.
• Experience in designing and developing test strategies and harnesses for enterprise class high performance, high availability software systems.
• Strong in test automation including commercial or open source test automation tools and frameworks; hands-on experience in open source test automation frameworks is a plus.
• Strong skills in XML schema design, XML parsing and processing, XPATH and XSLT.
• Skilled in scripting languages such as Javascript, ActionScript, Perl and Linux/Unix Shell.
• Strong platform skills in Linux/Unix. A Microsoft platform skill is a plus.
• Experience in an enterprise class software company is a plus
• Experience in Test Driven Development (TDD) is a plus

Click here to apply.

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Implementation Engineer / Senior Implementation Engineer - Job ID: SMX08011

We are seeking experienced professionals with software development background possessing great analytical skills to implement, troubleshoot, test and deploy on demand software solutions. You will be part of our Professional Service, a highly skilled team of professionals dedicated to helping our clients drive organizational change to improve their customer loyalty. We achieve this by delivering on-technology and expertise that creates loyal customers with the world’s leading companies.

Job Description:

• Interface with Project Managers on design, scope and implementation.
• Analyze and design technical solutions based on business requirements in project specification
• Implement and configure production systems using mark up languages or application tools
• Create custom Perl scripts that integrate with platform for complex implementations
• Conduct and document unit level and system level testing of solutions
• Interface with QA team on testing and launch of solutions
• Interface with Support team to troubleshoot deployed solutions
• Actively participate in knowledge sharing efforts within the team and across the company
• Create self-help tools to aid implementations
• Partner with technical documentation team keep documentation up to date
• Create training programs / materials
• Be a technical expert to answer questions that would otherwise go to the Engineering team
• Maintain processes, templates, and other documents that support best practices
• Interface with product teams on future product features / enhancements
• Participate in department/cross-functional/company initiatives

Requirements:

• Engineering or MCA graduate; 2+ years with prior software engineering or implementation experience
• Familiarity with product or service sales cycle and pre-sale activities
• Skills in: Java, SQL, Perl, HTML, JavaScript, XML, Word, Excel, PowerPoint, Project, and Visio
• Ability to understand business needs from specifications and functional requirements
• Passion for customer satisfaction and drive for quality in work; organized and detail oriented
• Creative thinker, problem solver and self-motivated; team player; inspires confidence in customers
• Process oriented and communicative; willing to express alternative ideas and challenge status quo
• Excellent written and verbal communication skills in English
• Ability to understand and explain technical issue and solutions to non-technical folks
• Ability to manage conflicting requirements
• Senior level candidate should have proven ability to mentor and develop teams
• Experience in project management, top tier consulting companies or system integrators is a plus
• Experience being a technical consultant or presales resource is a plus

Click here to apply.

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Implementation QA Engineer / Senior Implementation QA Engineer - Job ID: SMX08012

We are seeking experienced and passionate QA professionals with great analytical skills to QA demand technology deployments. You will be part of our Professional Service, a highly skilled team of professionals dedicated to helping our clients drive organizational change to improve their customer loyalty. We achieve this by delivering on-technology and expertise that creates loyal customers with the world’s leading companies.

Job Description:

• Interface with Project Managers on design, scope and deploy solution implementation.
• Analyze business requirements and create test specifications
• Interface with Production team on testing and launch of solutions
• Design, develop and execute unit level, functional and system level testing of solutions
• Interface with Support team to troubleshoot deployed solutions
• Actively participate in knowledge sharing efforts within the team and across the company
• Create self-help tools for Implementation QA
• Partner with technical documentation resource to bring documentation up to date
• Develop QA training programs / materials
• Be a technical resource to answer questions regarding solution implementations
• Maintain processes, templates, and other documents that support best practices
• Interface with product teams on future product features / enhancements
• Participate in department/cross-functional/company initiatives

Requirements:

• Engineering or MCA graduate; 2+ years with prior implementation, QA or testing experience
• Skills in: Java, SQL, Perl, HTML, JavaScript, XML, Word, Excel, PowerPoint, Project, and Visio
• Ability to understand business needs from specifications and functional requirements
• Passion for customer satisfaction and drive for quality in work; organized and detail oriented
• Creative thinker, problem solver and self-motivated; team player; inspires confidence in customers
• Process oriented and communicative; willing to express alternative ideas and challenge status quo
• Excellent verbal and written communication skills in English
• Ability to understand and explain technical issue and solutions to non-technical folks
• Ability to manage conflicting requirements
• Senior level candidate should have proven ability to mentor and develop teams
• Familiarity with product or service sales cycle and pre-sale activities is a plus
• Experience in enterprise application QA, top tier consulting companies or system integrators is a plus
• Experience in QA automation and open sourcing testing tools is a plus

Click here to apply.

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Customer Support Engineer / Senior Customer Support Engineer - Job ID: SMX08009

We are seeking exceptional customer support engineers to provide hands-on support in a customer-facing role. Reporting to the Customer Support Manager, you will be a key contributor in our initiative to build a strong technical team that delivers world-class customer service.

Job Description:

• Provide effective customer support through problem analysis, troubleshooting, and timely responsiveness and follow through.
• Perform root-cause analysis to pinpoint source of problems.
• Use technical skills, product knowledge and experience to devise solutions or workarounds for customer problems.
• Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution.
• Escalate issues as needed to senior team members/management and/or other functions within the company.
• Document test cases and problem analyses accurately and thoroughly. Effectively communicate these findings to others within Satmetrix
• Identify areas for improvement in products, processes, and services and be committed to participating in the implementation of these ideas.
• Write FAQs, technical bulletins, knowledgebase solutions, or similar as needed.

Requirements:

• Engineering or MCA graduate; 2+ years of experience providing customer support for complex software systems; experience supporting hosted web applications, developer tools, and enterprise software desirable
• In-depth technical knowledge and job-related experience in relational databases, as well as in one or more of the following areas: HTML, XML, Perl, Java, SQL, Javascript, web browsers, web servers, hosted on-demand web applications
• Solid analytical skills and attention to detail
• Strong customer satisfaction work ethic; inspires confidence in customers
• Excellent verbal and written communication skills in English
• Ability to prioritize work appropriately and handle multiple cases concurrently
• Strong team player with ability to work independently and take initiative
• Fast learner able to come up to speed rapidly on new technologies
• Experience with software systems implementations a plus

Click here to apply.

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IT Systems Engineer / Administrator - Job ID: SMX08014

We are seeking top class IT system administrators and helpdesk professionals to continually enhance and support our corporate, development and production IT infrastructure, and to deliver top class IT services to our employees and end users.

Job Description:

• Corporate Network and Systems Administration
• Support business departments workstation and software needs
• Install configure, and maintain systems hosted and on local servers
• Maintain Firewall, Cisco Router, a variety of Cisco switches, and VPN connectivity connecting global offices.
• Contribute/manage IT infrastructure expansion and build out
• Provide desktop support, telephony, and office capacity expansion
• Provide support to Engineering team
• Provide Local and Remote internal staff support

Requirements:

• Engineering or MCA graduate; 2+ years of IT system administration or helpdesk experience
• Skills: Linux, Windows, Active Directory, MS Exchange, Blackberry Enterprise Server, Cisco Networking, Nortel Voice solution, Helpdesk, Wiki, Subversion, Oracle/SQL Server, SQL and Scripting
• Experience in Windows Server NT - Windows Server 2003, Windows XP
• Experience in MS Exchange 5.0 - MS Exchange 2003, Active Directory, IIS, DHCP, DNS
• Experience in Red Hat Enterprise 4 Linux or Sun Solaris, Apache, DFS,
• Experience in mySQL, Ms SQL Server or Oracle is a plus
• Experience in one or more of the following: VERITAS and Symantec Backup Exec, ARC serve, Symantec Anti-virus Enterprise, CVS, VSS, MS Office, Symantec Mail Security
• Programming or scripting skills in one or more of the following: Java, PHP, Perl, Unix shell scripts
• Experience in HTML, DHTML, CSS is a plus

Click here to apply.

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Internal IT Applications Engineer - Job ID: SMX08013

This is an internal business applications role with business process analysis, application scripting, and data integration focus.  You will primarily interfaces are with the Corporate Business Applications Managers, executive management, as well as end-users to provide world class solutions and service to help perform their business functions.

Job Description:

• Review business requirements and implement system solutions needed to support key internal business processes and reporting
• Internally Implement technology solutions based on NetSuite, eProject, and other hosted business applications
• Develop custom forms, reports, saved searches, alerts, scripts, online forms, dashboards, web services, etc in NetSuite
• Implement business rules in NetSuite using client-side and server-side Javascript solutions
• Bring data from other applications into NetSuite platform using Java, XML, .NET, or SOAP protocol
• Troubleshoot and resolve issues, working with the US-based team as well as application vendors
• Provide end-user support as required

Requirements:

• Engineering or MCA graduate; 2+ years experience implementing business applications
• Skills: SQL, Java, Javscript, DHTML, SOAP, XML, NetSuite, Crystal reports, Enterprise CRM and ERP, data quality analysis, reporting, and system integration
• Implementation background with analytical skill to design, troubleshoot, test and deploy systems-based solutions
• Passion for business and systems technologies; Strong business process focus, analytical and technical skills
• Passion for customer satisfaction and drive for quality in work; organized and detail oriented
• Team player, able to work with internal customers; ability to manage conflicting requirements
• Excellent verbal and written communication skills in English
• Familiarity with industry standard business practices around Accounting, Financials, CRM, SFA, Marketing Campaigns, Web-based Customer Support
• Prior experience with one or more of the following applications is a plus: CRM: Siebel, RightNow, SalesForce.com;  ERP: Oracle, SAP, PeopleSoft, JD Edwards
• Proficient skills with Microsoft productivity tools, such as Word, Excel, PowerPoint, Project, and Visio

Click here to apply.