Consultation

Return on Your Investment

Our extensive consultation service offerings will help you get the most out of your customer experience or Net Promoter investment.

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Design

Even resource-rich companies find that they need guidance and expertise to achieve customer experience success. Our Program Design services help you to avoid common program challenges and maximize results.

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Strategy

High-achieving customer experience programs share certain traits. They undergo regular reviews, are driven by goal-oriented action plans, consistently rely on closed-loop processes, and use governance principles to ensure clear communications and accountability. Our team can help you achieve “world class” as well.

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Analytics

The data is in. But what’s it really saying? Using your data, our customer experience experts can help you to identify areas ripe for improvement, benchmark yourself against others in your industry and region, and navigate the sometimes-muddy waters  that arise when tying Net Promoter or CEM programs to compensation.

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Implementation

Satmetrix NPX is easy to get up and running—and we’ll get you started for free. Want more help? Our training and implementation services have you covered.

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Top Blog Posts

How to Achieve CEM Program Success in the New Year: Collect, Share, Act

While there are lots of fancy checklists, success stories, and customer experience “gurus,” improving your CEM program success really boils down to only a few.

How to Achieve CEM Program Success in the New Year: Collect, Share, Act

I want to let you in on what some might call one of Apple’s trade secrets. But to do so – I need to recreate a scene for you.

10 NPS Best Practices: ‘The Next Big Thing’ That’s Already Here

Before you begin your quest to find the next big thing, evaluate these key areas of your Net Promoter program and see if you are employing NPS best practices.