Action without insight is a stab in the dark. Insight without action is a squandered opportunity. Satmetrix® software and services give you deep insight into what drives customer loyalty—so you can take the right action, right away.

Working with us, you can analyze customer feedback from every angle (segment, product line, or region), identify the root cause of problems, and distribute real-time feedback, so you know precisely what to do to improve the customer experience. You can respond directly and effectively to people’s needs, desires, and emotions to increase
loyalty and profitability.

Satmetrix Xperience™ delivers actionable information in your employees’ native workflow, encouraging fast action. Through e-mail and Outlook integration, employees get real-time alerts about customer issues along with recommended actions so that problems can be resolved. And through analysis of verbatim comments, you’ll gain new insights that help you prevent issues and keep customers delighted.

Enterprise Software to Improve the Customer Experience

Satmetrix Xperience combines critical customer experience management elements into a powerful software application. These elements include transactional, relationship, and ad hoc survey capabilities; a powerful text-mining engine to categorize and report on verbatim comments for deeper insights; and easy-to-use reporting and dynamic analytics that deliver relevant views across your organization. Our robust, integrated platform includes:

  • Dashboards and role-based reporting. View dashboards and create push reports using roles and restrictions.
  • Action management. Distribute real-time alerts to employees to enable immediate follow-up to address customer issues.
  • Powerful search. Easily find the information you need in respondent feedback by contact or on the Satmetrix website.
  • Powerful integrations. Works with Salesforce.com,® Siebel OnDemand,® Microsoft Outlook and PowerPoint, and Web services.
  • Questionnaire Designer. Access to create, edit, and translate your questionnaires, invitations, and reminders.
  • Flexible reporting. Filter by segment, region, product, and more to easily slice data
    and reveal insights.
  • Software-as-a-service delivery. Provides a standards-based, highly available and secure platform for your application.

Learn more about Satmetrix Xperience

Ready to start a conversation?

Call us at 888.800.2313 (North America) or +44 845 371 1040 (outside North America) or click here.