Market Leaders Rely on Satmetrix
Manufacturing
How We Partnered
Marvin’s Net Promoter program has improved product and buying experiences for customers and distribution partners. They’ve also made organizational improvements and are focused on increasing their competitive advantage.
How We Partnered
Novelis’ Net Promoter program measures the end-to-end customer experience, helping them focus on and improve top accounts, capture future customer needs, and increase retention rates.
Media
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Satmetrix powers A&E’s online community where the company engages with viewers and advisors. Members give insight and suggestions to help drive a better viewer experience.
Business Services
How We Partnered
Aggreko uses Satmetrix and Net Promoter to automate their customer experience program. The program has helped grow revenue 30% and profits 45%.
How We Partnered
CareerBuilder uses Satmetrix to measure overall satisfaction and loyalty in their Customer Care organization. They use the feedback to make operational improvements.
How We Partnered
De La Rue’s customer loyalty program helps improve their customer experience across key functional areas. The results have helped them understand new business and sales opportunities.
How We Partnered
KPMG’s Net Promoter program gathers feedback and drives improvements for their Audit Clients. The system automatically emails reports to the leadership team to help drive participation and follow-up on results.
How We Partnered
PwC’s Net Promoter-based customer experience program provides actionable insights from their top customers.
How We Partnered
Satmetrix supports Sodexo’s “Clients for Life” account management program, which remediates major client issues and builds stronger client relationships. Sodexo has seen an increase in retention and up-sell opportunities within major accounts.
How We Partnered
Satmetrix powers Urban Science’s Net Promoter-based customer relationship program. They are building deeper customer relationships and leveraging Promoters to win new business in existing accounts. They also use Satmetrix to monitor employee loyalty.
Telecommunications
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The company’s customer loyalty program monitors client relationships and product and service quality. As a result, the company maintains intimacy with their clients and identifies opportunities for relationship expansion.
How We Partnered
AOL uses Satmetrix to measure employee satisfaction with AOL’s internal Technical Support services.
How We Partnered
COLT’s customer experience program enables them to improve customer relationships and service at key customer touch points, and deliver operational improvements.
How We Partnered
Satmetrix powers Orange Business Services’ customer experience program, which has helped improve service quality and service satisfaction and increase revenue.
How We Partnered
Rackspace’s Net Promoter customer experience program helps increase customer retention and customer lifetime values, and helps improve the delivery of Fanatical Customer Support.
How We Partnered
To help ensure the delivery of exceptional customer service, Savvis launched a Net Promoter program to collect, distribute, and take action on customer feedback.
Consumer Products
How We Partnered
Satmetrix powers the online Callaway Golf Advisory Staff community. Members drive product and marketing decisions, have access to inside info, and can demo new products.
How We Partnered
Satmetrix powers the LEGO Kids’ Inner Circle and other online communities, where members preview and co-create new products and share thoughts and opinions.
How We Partnered
Sony Style’s solution monitors the customer experience after online and telephone purchases. NPS has increased 10 points in 10 quarters, and the purchase experience has improved, too.
How We Partnered
Satmetrix powers Stonyfield Farm’s online customer community that enables the company to identify fans and create personalized marketing programs specific to customer segments.
High Tech
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Satmetrix powers the HP Relationship Assessment Program, which has helped to more than double revenues and increase share of wallet, improving customer loyalty.
How We Partnered
IBM Content Management Solutions uses Satmetrix and Net Promoter to maintain their leadership position in core vertical markets, while improving growth and profitability. They’ve enjoyed double-digit growth in the installed base and a double-digit increase in profits.
How We Partnered
Satmetrix powers Intuit’s Turbo Tax® Inner Circle online community, which has more than 15,000 members and enables an ongoing dialog around product enhancements and innovation.
How We Partnered
Satmetrix helped Lenovo launch a global support solution which is deployed in 93 countries and is helping to improve call center operations and IVR efficiency.
How We Partnered
Palm’s Net Promoter program improves the customer experience in their global services centers. They’ve improved key operational issues and service delivery, and are focused on strengthening overall customer relationships.
How We Partnered
PTC’s program is improving the customer experience in their service centers. They’ve improved key product and operational issues, and adopted Net Promoter to drive improvements in strategic account management.
How We Partnered
Through a Customer Support program, the company collects critical feedback from support customers and is driving organizational process improvements.
Learn more about Sage’s customer experience program. 
Sage Software video insights
How We Partnered
Symantec’s enterprise Net Promoter-based customer experience program monitors customer, partner, top account, and employee loyalty. They have transformed the product experience and improved technical support for their Norton products.
How We Partnered
VeriSign uses Satmetrix in their customer support center. Thanks to engaged front-line employees and excellent closed-loop processes, support satisfaction has increased over the past two years.
Banking and Finance
How We Partnered
Experian uses Satmetrix and Net Promoter to power an award-winning customer experience program. Their NPS has more than doubled in four years.
How We Partnered
ING uses Satmetrix to manage a Net Promoter program for their Banking & Pensions/Life business units in Belgium and Poland. The program monitors customer relationships and transactional interactions, and will expand globally.
How We Partnered
Member Loyalty Group, a credit union service organization, uses Satmetrix and Net Promoter along with member data to determine ways to improve service in credit unions large and small.
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