Gain New Insight with Text Analytics
Text Analytics & Comment Streams
Monitor and mine unstructured data to reveal what customers think about your brand and get insight into their preferences, satisfaction levels, and needs.
Understand the Voice of the Customer
Text analytics enables you to collect, analyze and act on customer comments and feedback from social media posts, online reviews, survey comments, customer emails, and call center notes.
Derive Actionable Insights Through Sentiment Analysis
With text analytics, you can view comment themes over time or a frequent words chart to identify emerging trends. Read through raw comments for deeper insights and drill down to understand root causes to help you mitigate issues and capitalize on opportunities to deliver customer delight.
Get Up and Running Quickly
The NPX Comment Streams help you analyze unstructured comments coming in from your surveys and easily tag comments. In a few simple clicks, you have access to pre-built reports based on themes, sentiment and word frequency.