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Customer Successes

Forward-Thinking Companies Choose Satmetrix

Sure

At Sure, customers have a direct line to the company executive committee, thanks to robust CX leadership and engagement.

MX

MX looks to Satmetrix NPX to execute its forward-thinking vision for serving its customers.

Dex Media

Dex Media serves small business with no time to waste. CEM helps get to the heart of the matter and deliver excellent service.

Essendant

Essendant uses customer experience management to overcome the unique challenge of its B2B business model.

8x8

Voice over IP provider 8×8 uses NPX Text Analytics to improve the customer experience and boost CSAT 20%.

Caliber Home Loans

Caliber Home Loans uses compelling dashboards to engage employees with customer experience management.

Busey Bank

First Busey Corporation empowers more than 225 front-line users with customer experience data they use daily.
Masergy

Masergy

Masergy achieves 20% revenue growth and reduces customer churn to below 1%.
OCZ

OCZ

Multiple touchpoints give OCZ storage a complete view of the customer journey.
Arval

Arval

Arval’s NPS jumped 35% in one region; now, smart NPS goal setting is driving worldwide excellence.

Raging Wire

RagingWire scales aggressive business expansion with a focus on customer excellence.
Kronos

Kronos

Kronos reaches impressive 97th percentile for customer retention.

Symantec

Symantec’s Net Promoter Score jumps over 50%, while reducing support costs by 30%.

Aggreko

Aggreko’s CX program turned 43,000 voices into word-of-mouth success.

Anytime Fitness

Anytime Fitness Launches Its First Customer Experience Program For Francisees.
Experian

Experian

Experian builds culture of customer obsession to drive a 15% increase in revenue.

Bob Mills Furniture

Bob Mills Furniture recovers Detractors and puts Promoters to work.

The City Bin Co.

The City Bin Co. boosts customer base by 50% – leads industry shift in CX status quo.

Blurb

Blurb changes survey strategy – earns increased response rates and deeper customer insights.

Experian QAS

Experian QAS consolidates fragmented global CX program for big results.

Elion

Elion, a young telco, catches market leader with focus on customer experience excellence.

HouseMaster

HouseMaster activates “Mobilize Promoters” feature for 40-fold social engagement increase.

Let us show you how it’s done

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