Frontline Managers Help Team Performance Sing
Monitor your performance with reporting that’s tailored specifically for you.
Make sure you hit a customer service high note.
Frontline workers, such as those in customer service, benefit greatly from data that illuminates their point of contact within the customer journey. With dashboards, alerts, and mobile device support, Satmetrix NPX helps the frontline team understand their impact, see their work in context, and improve the experiences they deliver.