Visualize Your Customer Data
Analytics & Reporting
Leverage out-of-the-box reports on your customer data to guide you to the appropriate actions for improving your customer experience management programs.
Identify Root Cause & Action Drivers
Identify and prioritize key performance areas that are most strongly correlated with customer loyalty and customer satisfaction to help you optimize your investment and resources.
Measure Overall Brand Loyalty
Use the proven Net Promoter Score to measure your company’s overall customer loyalty. View your NPS over time, and analyze your scores by customer segment, product and geography to understand how improvements in your business are impacting your score.
Share and Collaborate Data-Driven Insights
Built-in social sharing functions make it easy to communicate your findings with stakeholders throughout your organization and encourage collaboration. Greater employee engagement helps to drive customer delight and increase customer lifetime value.