Satmetrix Partners with Customer Experience
Thought Leaders to Launch NP360

London, 6th December 2012 — Satmetrix, the Net Promoter Company and leading provider of cloud-based customer experience software for companies worldwide, is today announcing the launch of NP360, the largest and most extensive assessment of companies’ individual Net Promoter programmes and practices.

Satmetrix has partnered with impressive thought leaders for this initiative including  Bain & Company, Peppers & Rogers Group/1to1 Media, CEB (formerly the Corporate Executive Board), the Customer Reference Forum and IMD, a top-ranked European business school – to ensure NP360 is the gold standard of Net Promoter practices.

Individuals from the customer databases of each of the partners, as well as the Net Promoter community, will be invited to participate in NP360 – a free assessment of their NPS programme and comparison of how effective it is, compared to their peers. Participants will receive a complimentary individualised report which will highlight:

• How well their Net Promoter programme is performing versus their industry and competitors
• The best practices for delivering an effective programme through their Net Promoter System
• How effectively other businesses are measuring the ROI of their Net Promoter Systems
• The financial value Net Promoter delivers to their peers’ businesses
• Future Net Promoter best practices as we progress into the age of the social customer and brand advocates

Additionally, companies that participate in NP360 will also have access to an exclusive session at the Satmetrix Net Promoter Conference, which takes place from 31st January to 1st February 2013 in Miami, helping companies to further interpret their report to innovate and transform their system.

Don Peppers, Partner and CoFounder, Peppers & Rogers Group, comments: “Peppers & Rogers Group is proud to participate in establishing the framework of questions driving the NPS 360 Benchmarking Data Base and to invite our community to participate in creating this gold standard of best practices for great Net Promoter programs.”

Deborah Eastman, Chief Customer Officer at Satmetrix, comments: “Satmetrix is pleased to offer this service in partnership with a roster of some of the world’s most noted thought leaders in the customer experience space. NP360, and its world class benchmark data base, is an ideal way for companies to identify best practices for program excellence, and then use this report to identify strengths, weaknesses and marketing excellence over time.  Organizations at all stages of their Net Promoter journey will find this report useful.”
For more details on the Satmetrix NP360, please visit: staging.corp.satmetrix.com/np360