Satmetrix Press Release
Satmetrix Named to JMP Securities Top 100
Report Highlights Regional Differences in Net Promoter Scores and the Key Drivers of Loyalty for B2B Customers Across Europe, Middle East and Africa
SAN MATEO, Calif., — May 26, 2009 — Satmetrix, the Net Promoter® company and the leader in customer experience programs, today announced its inclusion in JMP Securities 2009 report, “Hot 100: The Best Privately Held Software Companies.” The JMP Securities report profiles the top one hundred leading private companies in the software industry as identified by the software research team at JMP Securities, a San Francisco-based investment firm. “We owe our success to our clients, for these companies focusing on improving the customer experience and listening to the voice of the customer is key to their business strategy. It is because of them that we are being recognized as one of the best privately held software companies,” said Richard Owen, CEO Satmetrix and co-author, Answering the Ultimate Question. “As Net Promoter continues to become the standard for measuring loyalty, we are fortunate to enable these companies to implement Net Promoter programs that deliver results such as increased retention, repurchase and referrals.” According to the Satmetrix Net Promoter 2009 benchmark reports, which studies four core industries –financial services, telecommunications, technology and online services, companies with the highest Net Promoter scores were leaders in their category. Some of these companies include Adobe, Amazon, Apple, AT&T, Charles Schwab, Google, Verizon and USAA.
Satmetrix, the Net Promoter Company, delivers customer experience programs that increase retention, repurchase and referrals. We are the only company to combine innovative technology and proven expertise to mobilize your organization to act on customer feedback at every touch point. While most programs focus on measuring satisfaction, Satmetrix focuses on creating loyal customers by delivering real-time customer feedback to every employee, developing business processes that create a differentiated customer experience, and identifying key areas for improvement. Some of Satmetrix global clients include Experian, Orange Business Services, Symantec and Virgin Media. In addition to more than 700 enterprise deployments in 40 languages, we offer a range of services for Net Promoter professionals and maintain the online community netpromoter.com. For more information, visit staging.corp.satmetrix.com, or call 1-888-800-2313 in the US or +44 (0) 845-371-1040 in Europe.
Satmetrix and the Satmetrix logo are registered trademarks of Satmetrix Systems, Inc. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Michelle Schofield, Satmetrix North America
OFFICE: +1 650 227 8417
MOBILE: +1 650 245 6650
Karine Del Moro, Satmetrix EMEA
OFFICE: +44 (0) 845 371 1043
MOBILE: +44 (0) 7534 930 683