Press Release Archive
2011
October 13, 2011
Satmetrix Announces a Revolutionary, Cloud-based Customer Loyalty Solution for the Franchise Industry
September 14, 2011
Satmetrix unveils new software to fix UK’s switching epidemic
September 14, 2011
UK businesses are failing to listen to their customers as 10 million switch to the competition
March 23, 2011
One-In-Five U.S. Consumers Say Bad Customer Experience Leads Them to Switch Brands, According to Satmetrix Study
February 17, 2011
USAA, JetBlue Airways, Symantec, Trader Joe’s, Vanguard & Amazon.com Among the Highest in Customer Loyalty in Satmetrix 2011 Net Promoter Benchmarks
February 15, 2011
Satmetrix Appoints Robert Salvoni Managing Director, International
March 23, 2011
One-In-Five U.S. Consumers Say Bad Customer Experience Leads Them to Switch Brands, According to Satmetrix Study
February 17, 2011
USAA, JetBlue Airways, Symantec, Trader Joe’s, Vanguard & Amazon.com Among the Highest in Customer Loyalty in Satmetrix 2011 Net Promoter Benchmarks
February 15, 2011
Satmetrix Appoints Robert Salvoni Managing Director, International
February 11, 2011
Annual North America Satmetrix Net Promoter Conference Draws 500 Business Leaders from 21 Countries
January 13, 2011
Industry Leaders to Share Customer Experience Innovations, Insights, and Best Practices at the Fifth Annual Satmetrix Net Promoter Conference
2010
October 19, 2010
Satmetrix Appoints Raj Bhargava Senior Vice President, Products and Service Delivery
June 18, 2010
First Direct, Sony, Saga, O2 and Apple, Among the Most Recommended Brands According to 8,000 UK Consumers
June 3, 2010
Poor Customer Experiences Trigger Switching Epidemic
March 17, 2010
Satmetrix Releases 2010 Annual Net Promoter Benchmarks for Customer Loyalty
January 12, 2010
Industry Leaders to Discuss the Future of Customer Experience at the Fourth Annual Satmetrix Net Promoter Conference
2009
June 30, 2009
Standing room only as Virgin Media CEO headlines the third European Net Promoter Conference
June 24, 2009
Experian Honored With Voice Of The Customer Award
June 17, 2009
Satmetrix Names David Cooper as Chief Operating Officer and Chief Financial Officer
May 26, 2009
Satmetrix Named to JMP Securities Top 100
May 12, 2009
Satmetrix Releases 2009 B2B Cross-Cultural Net Promoter® Benchmark Reports for the EMEA Region
March 30, 2009
Satmetrix Releases 2009 Annual Net Promoter® Benchmark Reports for Customer Loyalty
March 11, 2009
Satmetrix Uses Net Promoter® Economics to Quantify the Impact of Word-of-Mouth
2008
December 11, 2008
Leximancer Partners with Satmetrix
December 10, 2008
Industry Leaders to Discuss How Superior Customer Experience Can Help Organizations Gain Market-share in a Tough Economy
December 2, 2008
Satmetrix Delivers On Answering the Ultimate Question
November 12, 2008
Virgin Media Selects Satmetrix to Implement a Net Promoter Program to Strengthen Customer Loyalty
October 29, 2008
Satmetrix Commemorates First Year Anniversary of Operations in India
October 8, 2008
Satmetrix Study Explores the Economic Value of Word-of-Mouth Using Net Promoter
July 8, 2008
Rackspace Looks to Satmetrix and Net Promoter to Enhance “Fanatical Support”
June 4, 2008
Western Corporate Federal Credit Union Selects Satmetrix to Drive Customer Loyalty Program for Member Credit Unions
June 3, 2008
SAVVIS Selects Satmetrix to Build Customer Loyalty
April 17, 2008
Six Innovative Credit Unions Form Member Loyalty Group, L.L.C.
April 10, 2008
Satmetrix Benchmarks Net Promoter Scores in Four Key Industry Sectors
March 26, 2008
Satmetrix Study Defines Economic Impact of Word-of-Mouth
March 5, 2008
Satmetrix for Communities Enables Companies to Build Customer Loyalty and Activate Positive Word of Mouth
January 31, 2008
Satmetrix Hosts the Second Annual Net Promoter® Conference Drawing 400 Business Leaders from 24 Countries
2007
September 26, 2007
Satmetrix Expands Its Customer Loyalty Offerings with Acquisition of Informative, Inc.
September 19, 2007
Satmetrix Announces Election of C. Scott Hartz to Board of Directors
July 17, 2007
Satmetrix Appoints Industry Veteran Deborah Eastman as Chief Marketing Officer
June 28, 2007
Loyalty Professionals Share Best Practices at First Ever European Net Promoter® Conference
May 24, 2007
Satmetrix Expands R&D Presence with Establishment of New Facilities in India
April 3, 2007
Study by Filene Research Institute and Satmetrix Examines Credit Union Member Loyalty
March 22, 2007
Satmetrix Founder to Deliver Webinar Based on New Customer Experience Research Published in Harvard Business Review
March 1, 2007
Satmetrix Releases Enterprise Version 11.1 of Customer Loyalty Software with Enhanced Net Promoter® Support
February 22, 2007
Satmetrix Reveals Findings on Cultural Differences in Customer Loyalty Surveys and Net Promoter® Scores
February 1, 2007
Customer Loyalty Professionals Exchange Best Practices at Inaugural Net Promoter® Conference
2006
December 12, 2006
Satmetrix Appoints Harvard Professor Das Narayandas to Board
November 27, 2006
Inaugural Net Promoter® Customer Loyalty Conference Announced for New York, January 31, 2007
November 9, 2006
Satmetrix Wins the SSPA “Recognized Innovator” Award
October 24, 2006
Satmetrix Appoints John Abraham, CMO and Gary Potts, CFO
October 5, 2006
Satmetrix Releases Enterprise Version 11 to Streamline Collection of Customer Loyalty Data
August 14, 2006
Satmetrix and BearingPoint to Speak at ICCM Conference in Chicago
August 8, 2006
Aggreko Puts Its Finger on the Pulse of Customer Experience with Satmetrix
July 11, 2006
Google, Apple and Symantec’s Customers are the Most Loyal
June 21, 2006
2006 Satmetrix Thought Leader Roundtable Focused on Optimizing Customer Service with Customer Experience Management
June 7, 2006
Time Warner Cable’s Road Runner Tops First Net Promoter Telecommunications Industry Research
May 23, 2006
Satmetrix Appoints Varughese George as Chief Technology Officer
May 16, 2006
Satmetrix Presents Webinar Series Covering Customer Experience Management Solutions and Best Practices
May 9, 2006
Commerce Bank Tops First Net Promoter Financial Services Industry Research
May 2, 2006
Satmetrix Launches Net Promoter Fast Start to Help Companies Quickly Measure Their Net Promoter Score
May 2, 2006
Satmetrix Launches Enterprise Version 10 to Help Companies Turn Customer Feedback Data into Profit
May 2, 2006
FileNet Earns Highest Recognition for its Customer Loyalty Practices from Satmetrix
April 4, 2006
Satmetrix CEO Richard Owen Presents At Institute for the Study of Business Markets
March 28, 2006
Satmetrix announces that CA Chooses Its CEM Solutions to Drive Enhanced Customer and Partner Experience
March 7, 2006
Satmetrix to Host Exclusive, Invitation-Only Breakfast Briefing with Customer Loyalty Guru and Author Fred Reichheld
January 25, 2006
Satmetrix Unveils Netpromoter.com, an Online Community for Executives Interested in “The Ultimate Question”
January 9, 2006
Satmetrix European Thought Leader Roundtable Delivers Service and Support Customer Experience Management Insights
2005
December 5, 2005
Satmetrix Appoints Enterprise Software Veteran Tony Gaughan to Vice President of Products
November 8, 2005
COLT Deploys Satmetrix to Spearhead Customer Experience Program
October 25, 2005
Irdeto Access Builds on Customer Satisfaction Leadership and Beats Industry Benchmarks
October 17, 2005
MCI Expands Satmetrix Engagement to Enhance European Customer Loyalty Program
June 22, 2005
Satmetrix Systems’ Thought Leader Roundtable Delivers Customer Experience Management Insights on Service and Support
March 22, 2005
Satmetrix Systems Unveils New Enterprise CEM Products
2004
December 7, 2004
Satmetrix Systems Thought Leader Roundtable Delivers Customer Experience Management Insights
March 1, 2004
Satmetrix Systems Appoints Two New Executives to Head Sales and Marketing
January 19, 2004
Satmetrix Recognizes Cypress Semiconductor Corp.’s Best Practices in Business Loyalty
2003
September 30, 2003
Satmetrix Systems Recognizes FileNet Corporation’s Best Practices in Business Loyalty
September 19, 2003
Satmetrix Systems Names Laura Brooks Chief Methodologist and Vice President
September 2, 2003
Richard Owen Appointed to President and Chief Executive Officer of Satmetrix Systems
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