Events
Satmetrix Events
Upcoming Net Promoter Certification Courses
Net Promoter Certification is an intensive training course that teaches best practices for implementing, managing, and optimizing a Net Promoter program.
January 23-25 2013:
London
January 28-30 2013:
Miami, Florida
March 19-21, 2013:
Zurich
March 27-29, 2013:
San Francisco, California
April 22-24, 2013:
New York, New York
May 7-9, 2013:
Singapore
Online: On Demand
53rd IFA 2013 Annual Convention
February 18-19, 2013
Las Vegas, Nevada
Satmetrix is a premium exhibitor at this year’s IFA Annual Convention which will focus on content designed for franchisors, franchisees and the companies that support the franchise industry to help them grow and flourish. Come see us at the Satmetrix island booth #323 to find out how our customer experience solutions can help you succeed and see a demo of the official Net Promoter software.
More information on the event
US News
Satmetrix US News
Recent News Coverage
November 22, 2012
How to choose the right CRM consultant
November 20, 2012
Customer Experience: The Buck Doesn’t Stop with Black Friday and Cyber Monday
November 12, 2012
Building Social Media ROI Through Influencer
September 21, 2012
Apple retains top spot in annual Net Promoter Score rankings
September 20, 2012
City A.M. | Which brands have the most loyal customers?
September 19, 2012
Tesco Mobile Triumphs in Net Promoter Score Rankings
August 30, 2012
What Franchises Need to Know About Satmetrix
August 1, 2012
The 2012 CRM Influential Leaders
July 30, 2012
Social Media Strategy? Think Customer Experience Management Instead
July 23, 2012
Social Pros 26 – Richard Owen, Satmetrix
July 18, 2012
Satmetrix helps keep score when “sparks” fly on the Social Web
July 8, 2012
Companies Use Social to Track and Follow Up on Brand Mentions
July 8, 2012
It’s 2012 And B2B And B2C Companies Still Don’t Get It
June 14, 2012
Satmetrix Debuts Social Net Promoter
June 1, 2012
Customer Experience Is Critical in Net Promoter Benchmarks
May 23, 2012
B2B Brands Trail B2C in Social Media Monitoring, Follow-Up
May 17, 2012
Study: B2b companies lag b-to-c in social media tracking
May 17, 2012
Study: B2B Companies Lag B2C In Social Media Tracking
April 27, 2012
Using NPS to Promote Internal Improvements and Decrease Detractors
April 25, 2012
Customer Experience Initiatives Lack Proven ROI Value
April 18, 2012
Businesses Might be Missing Out on the Benefits of Customer Loyalty
March 20, 2012
JetBlue, Southwest and Virgin America keep winning
March 14, 2012
J.D. Power survey on service finds discount airlines on top
February 3, 2012
NPS Is a Journey in Customer Experience
February 3, 2012
A Klout Score for Brands? Net Promoter Creator Adapts to Social Media
February 3, 2012
Net Promoter Creator to Release Social Media Measurement Tool
International News
Satmetrix International News
Recent News Coverage
October 14, 2012
UK – Tesco Mobile Triumphs in Net Promoter Score Rankings
October 3, 2012
FR – Marketeurs BtoB, comment soigner votre complexe Social CRM – Par Frédéric Durand, Président de Diabolocom
September 25, 2012
UK – Brands are getting serious about social data
September 21, 2012
UK – Apple retains top spot in annual Net Promoter Score rankings
September 19, 2012
UK – The London Times | How far do you trust bankers?
September 19, 2012
FR – Les voyagistes en ligne peinent à fidéliser leurs clients
September 19, 2012
FR – E-tourisme : les Français infidèles aux sites web
September 19, 2012
FR – Les agences de voyages en ligne ne parviennent pas à fidéliser leurs clients
September 18, 2012
FR – Les Français sont de moins en moins fidèles aux grandes marques
Press
Satmetrix Press
Recent Press Releases
December 6, 2012
Satmetrix Partners with Customer Experience Thought Leaders to Launch NP360
October 16, 2012
Businesses Build Customer Value with NPS® Go!
September 18, 2012
Satmetrix® Unveils Brands British Customers Love and Loathe
September 18, 2012
L’enquête Net Promoter Industry Benchmarks 2012révèle une volatilité de plus en plus forte des consommateurs français vis-à-vis des grandes marques.
September 18, 2012
L’enquête Satmetrix 2012 sur la fidélité des consommateurs français envers les grandes marques high tech révèle le règne sans partage d’Apple et de Free.
May 17, 2012
Worldwide Study Shows Global Business Anti-Social in a Social Media Age
April 17, 2012
New Research Shows Businesses may be Missing Out on the Business Benefits of Customer Loyalty
February 9, 2012
Net Promoter® in Social Media Featured at Sixth Annual Satmetrix® Net Promoter Conference
February 2, 2012
Satmetrix® SparkScore™ to Offer Groundbreaking Social Media Measurement Solution That Connects Online Sentiment to Business Results Using Net Promoter®
February 2, 2012
TeleTech Partners with Satmetrix to Activate Net Promoter Score® for Clients
January 17, 2012
Sixth Annual Satmetrix Net Promoter Conference to Focus
on the Next Wave of Net Promoter—Driving Results and Social Media Integration
January 16, 2012
Satmetrix and Metavana Announce Strategic Partnership To Deliver Cutting-Edge Social Media Products
December 13, 2011
Satmetrix® Adds Advanced Customer Experience Management Features
for Businesses Using Net Promoter® to Recover Detractors and
Mobilize Promoters
December 8, 2011
Satmetrix Delivers Best-in-Class Customer Experience Management Software Within Reach of Every Business with NPS® Go
©2000-2013 Satmetrix Systems, Inc. All rights reserved. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.