Events


Satmetrix Events

 


Upcoming Net Promoter Certification Courses

Net Promoter Certification is an intensive training course that teaches best practices for implementing, managing, and optimizing a Net Promoter program.

January 23-25 2013:
London

January 28-30 2013:
Miami, Florida

March 19-21, 2013: 
Zurich

March 27-29, 2013: 
San Francisco, California

April 22-24, 2013: 
New York, New York

May 7-9, 2013: 
Singapore

Online: On Demand


53rd IFA 2013 Annual Convention

February 18-19, 2013
Las Vegas, Nevada

Satmetrix is a premium exhibitor at this year’s IFA Annual Convention which will focus on content designed for franchisors, franchisees and the companies that support the franchise industry to help them grow and flourish. Come see us at the Satmetrix island booth #323 to find out how our customer experience solutions can help you succeed and see a demo of the official Net Promoter software.


More information on the event






US News


Satmetrix US News

 


Recent News Coverage

November 22, 2012
How to choose the right CRM consultant

November 20, 2012
Customer Experience: The Buck Doesn’t Stop with Black Friday and Cyber Monday

November 12, 2012
Building Social Media ROI Through Influencer

September 21, 2012
Apple retains top spot in annual Net Promoter Score rankings

September 20, 2012
City A.M. | Which brands have the most loyal customers?

September 19, 2012
Tesco Mobile Triumphs in Net Promoter Score Rankings

August 30, 2012
What Franchises Need to Know About Satmetrix

August 11, 2012
What You Need to Know About Your Net Promoter Score to Help Grow Your Franchise Business Profitably (Q&A with Steve Baxter of Satmetrix) – Part 1

August 1, 2012
The 2012 CRM Influential Leaders

July 30, 2012
Social Media Strategy? Think Customer Experience Management Instead

July 23, 2012
Social Pros 26 – Richard Owen, Satmetrix

July 18, 2012
Satmetrix helps keep score when “sparks” fly on the Social Web

July 8, 2012
Companies Use Social to Track and Follow Up on Brand Mentions

July 8, 2012
It’s 2012 And B2B And B2C Companies Still Don’t Get It

June 14, 2012
Satmetrix Debuts Social Net Promoter

June 1, 2012
Customer Experience Is Critical in Net Promoter Benchmarks

May 23, 2012
B2B Brands Trail B2C in Social Media Monitoring, Follow-Up

May 17, 2012
Study: B2b companies lag b-to-c in social media tracking

May 17, 2012
Study: B2B Companies Lag B2C In Social Media Tracking

April 27, 2012
Using NPS to Promote Internal Improvements and Decrease Detractors

April 25, 2012
Customer Experience Initiatives Lack Proven ROI Value

April 18, 2012
Businesses Might be Missing Out on the Benefits of Customer Loyalty

March 20, 2012
JetBlue, Southwest and Virgin America keep winning

March 14, 2012
J.D. Power survey on service finds discount airlines on top

February 3, 2012
NPS Is a Journey in Customer Experience

February 3, 2012
A Klout Score for Brands? Net Promoter Creator Adapts to Social Media

February 3, 2012
Net Promoter Creator to Release Social Media Measurement Tool

International News


Press


Satmetrix Press

 


Recent Press Releases

December 6, 2012
Satmetrix Partners with Customer Experience Thought Leaders to Launch NP360

October 16, 2012
Businesses Build Customer Value with NPS® Go!

September 18, 2012
Satmetrix® Unveils Brands British Customers Love and Loathe

September 18, 2012
L’enquête Net Promoter Industry Benchmarks 2012révèle une volatilité de plus en plus forte des consommateurs français vis-à-vis des grandes marques.

September 18, 2012
L’enquête Satmetrix 2012 sur la fidélité des consommateurs français envers les grandes enseignes d’assurances révèle la puissance des mutuelles en assurance auto, qui contraste avec une extrême volatilité pour les assurances santé

September 18, 2012
L’enquête Satmetrix 2012 sur la fidélité des consommateurs français envers les grandes marques high tech révèle le règne sans partage d’Apple et de Free.

June 14, 2012
Satmetrix® Launches SparkScore™: Disruptive Social Media Measurement Solution Connects Online Customer Brand Sentiment to Business Results for the First Time

May 17, 2012
Worldwide Study Shows Global Business Anti-Social in a Social Media Age

May 3, 2012
Satmetrix® Release 12 Enhancements Empower Businesses with Additional Customer Experience Management Best Practices

April 17, 2012
New Research Shows Businesses may be Missing Out on the Business Benefits of Customer Loyalty

April 5, 2012
Companies Use Satmetrix® Mobilize Promoters Tools to Harness Social Media for Relationship Building, Branding, Special Offers and More

March 14, 2012
USAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe’s & Wegmans, Among the Highest in Customer Loyalty in the 2012 Satmetrix Net Promoter® Benchmark Study

February 9, 2012
Net Promoter® in Social Media Featured at Sixth Annual Satmetrix® Net Promoter Conference

February 2, 2012
Satmetrix® SparkScore™ to Offer Groundbreaking Social Media Measurement Solution That Connects Online Sentiment to Business Results Using Net Promoter®

February 2, 2012
TeleTech Partners with Satmetrix to Activate Net Promoter Score® for Clients

January 17, 2012
Sixth Annual Satmetrix Net Promoter Conference to Focus
on the Next Wave of Net Promoter—Driving Results and Social Media Integration

January 16, 2012
Satmetrix and Metavana Announce Strategic Partnership To Deliver Cutting-Edge Social Media Products

December 13, 2011
Satmetrix® Adds Advanced Customer Experience Management Features
for Businesses Using Net Promoter® to Recover Detractors and
Mobilize Promoters

December 8, 2011
Satmetrix Delivers Best-in-Class Customer Experience Management Software Within Reach of Every Business with NPS® Go

View All Press Releases