Management Team

Satmetrix is led by industry thought leaders and customer loyalty experts who have years of experience in building and running successful customer experience programs.

• Richard Owen – President and Chief Executive Officer
• Steve Baxter – General Manager, Global Mid-Market Solutions
• Raj Bhargava – Senior Vice President, Products and Services
• Dr. Laura Brooks – Vice President, Innovation and Strategy
• Deborah Eastman – General Manager, Business Consulting
• Steven Nicks – General Manager, North America
• Robert Promm – Chief Financial Officer
• Robert Salvoni – Managing Director, International

	RICHARD OWEN President and Chief Executive Officer Richard Owen is President and CEO of Satmetrix, responsible for all aspects of strategy and day-to-day operations. Previously, he was Chairman and CEO of NASDAQ-traded AvantGo, Inc., the leading provider of Enterprise Mobility Solutions to Fortune 1000 companies. AvantGo was successfully sold to Sybase, Inc. Before AvantGo, Richard spent eight years at Dell Computer Corporation in various executive positions, most recently as vice president of Dell Online Worldwide. He was responsible for all aspects of Dell’s Internet strategy and online business revenues on a worldwide basis—building Dell’s online business to cover 50 percent of the company’s sales volume. Richard began his career as a consultant for KPMG Management Consultants, where he worked for European high-tech manufacturers in the EMEA region on marketing strategy and business development, including Hewlett Packard and Apple. Richard holds a Bachelor’s degree from Nottingham University in England and a Master’s degree from MIT Sloan School of Management.
	STEVE BAXTER General Manager, Mid-Market Solutions Steve has over 20 years experience in the enterprise software industry. For the past five of those years he has been intimately involved with the Net Promoter Score concept. He is the General Manager of Satmetrix’s Global Mid-market Solutions group and the NPS Go product line. Prior to joining Satmetrix, Steve was the CEO and founder of a software company that provided NPS software to the SMB market. Before becoming involved with NPS, Steve was the EMEA Managing Director of CDC Software, a global publicly-traded enterprise software company, the COO of Stonesoft USA, and held a variety of executive sales and marketing positions early in his career.
	RAJ BHARGAVA Senior Vice President, Products and Services In the role of Senior Vice President, Products and Services, Raj has end-to-end responsibility for creating 100% positive references for our products and implementation services. Prior to joining Satmetrix, Raj served as Group Vice President of Product Development at Oracle after it acquired his previous employer, Agile Software Corporation. At Agile, Raj transformed Agile’s product lifecycle management solutions into the recognized market leader. Prior to Agile, Raj was co-founder for Jaspersoft, a leader in open source business intelligence software. Before that he served as President and CEO of Trade Reporting and Data Exchange Inc., a provider of international sourcing and sales leads for small businesses in the United States and Asia. Earlier in his career, Raj held several management positions at Hewlett Packard. Raj received a B.S. from the Institute of Technology, Varanasi, India; an M.S. from Pennsylvania State University, State College; and an MBA from the University of Michigan, Ann Arbor.
	LAURA BROOKS, PhD. Vice President, Innovation and Strategy Dr. Laura Brooks has extensive experience working with clients in the areas of employee opinion surveys, organizational development, customer satisfaction, management development, team building, quality, job evaluation, and compensation. Prior to joining Satmetrix, she worked as a project director and manager for several consulting firms that specialized in statistical and psychological tools for measuring customer satisfaction and employee performance. Laura has published on Inter-Rater Reliability and Validity in Behavioral Research Methods in Computers and also participated in the survey-specific portion of the Malcolm Baldrige Award. Laura holds a PhD in Industrial/Organizational Psychology from Rice University and a BS degree in Psychology from Duke University.
	DEBORAH EASTMAN General Manager, Business Consulting Deborah leads our global consulting business. Her team is responsible for driving program success for clients. She brings firsthand experience at deploying successful Net Promoter programs. At BearingPoint/KPMG Consulting she led a global account program that integrated customer feedback into the strategic account management process. She is a frequent speaker and blogger on the topics of Net Promoter, Customer Loyalty, and Customer Experience. Prior to joining Satmetrix, Deborah was the Managing Principal of Windward Solutions, a consulting firm that provided advisory services to business-to-business marketing professionals. Previously, she was Executive Vice President of Sales & Marketing for Biz360, an information services company. Before Biz360, Deborah served as a Partner for KPMG Consulting and Vice President at BearingPoint where she held a number of global leadership positions.
	STEVEN NICKS General Manager, North America Steven Nicks joined Satmetrix in 2009 as a General Manager and assumed responsibility for sales, strategic partnerships, and client development activities across North America in 2010. He has more than 25 years of experience in enterprise sales, customer loyalty, and business strategy. Prior to joining Satmetrix, Steven was President of The Phelon Group and a Principal at PricewaterhouseCoopers (now IBM Global Solutions). Steven has held senior management positions with 3M Europe, eAssist Global Solutions, and Pepperdine University’s School of Business. During the 2008 campaign season, Steven served as one of President Obama’s domestic policy advisors. He has been a guest lecturer in customer relationship management at Harvard Business School and written for BusinessWeek Online and Inc.com. Steven holds a Masters of International Business from Pepperdine University.
	ROBERT PROMM Chief Financial Officer Robert (Bob) Promm leads our Finance, Treasury and Legal functions. Prior to joining Satmetrix, Bob’s extensive career has included senior finance positions at the vice presidential level in high technology companies including Apple, Cadence Design Systems and RealNetworks. In addition to his financial expertise, Bob has also lead operational business teams in information technology, service & support, distribution and legal as head of operations for Apple’s Canadian subsidiary. Bob is an honor graduate of McMaster University with a B.Com. in accounting and finance and holds an MBA, with distinction, from Golden Gate University. He is also a graduate of the Executive Program in Advanced Management at the Darden School, University of Virginia.
	ROBERT SALVONI Managing Director, International Robert Salvoni is GM of our International Region based out of London. Prior to joining Satmetrix, Robert was President, International at Harris Interactive, where he was responsible for turning around the $70m division with 400 staff in 13 offices around the world. Prior to Harris, Robert was part of a highly successful MBO at a UK financial services software company, IRIS. Before IRIS, Robert was a senior leader at British Telecom following a decorated military career.