International: France | Germany


Careers

Join Satmetrix, and be part of the team that is the leading provider of enterprise customer experience solutions. Satmetrix offers competitive compensation, including health benefits and stock options, and more. For more information, visit www.satmetrix.com.

Locations:

San Mateo, California | New York, New York |
London, UK | Paris, France |Trivandrum, India

San Mateo, California:

New York, New York

London, United Kingdom

Paris, France:

Trivandrum, India

San Mateo, California

    Regional Practice Director (Professional Services)

    Position Summary:

    The Regional Practice Director manages and leads Satmetrix West Region Professional Services organization. In this capacity, the Director will work with the West General Manager to drive client value and meet the regions financial and business goals. The Director has the day-to-day responsibility for hiring and managing the Professional Services team as well as driving the organization’s culture.

    Typically the Director has 12+ years working in and running a successful consulting or services practice in the Technology Solution or Customer Loyalty market. This experience must provide a balance between solution development, selling, client delivery, people management, and subject matter expertise.

    Accountability:

    The Regional Practice Director is responsible for achieving the following business performance goals:

  • Overall regional financial goals
  • Professional services financial goals (e.g. margin contribution, utilization)
  • Quality of delivery
  • Client loyalty

    • Responsibilities:

  • Manage and lead the West Region Professional Services team
    Work with regional GM to drive client satisfaction and meet the regional business objectives
  • Develop team members to deliver the highest standards of execution, in front of the client and otherwise
  • Work with the Account Management team to scope and price all client services work and with the Sales and Business Development teams to provide timely and relevant services budgets for new sales, balancing services profitability with competitive requirements
  • Provide leadership in discussing and communicating company strategy with the team and clients as necessary
  • Proactively build and grow a successful learning culture within the team that will lead to projects that are deployed on time, within budget and deliver value to our clients
  • Serve as a first escalation point for client issues or concerns with service projects and all aspects of the Satmetrix technology set; actively work within the wider organization (sales, consulting, engineering, support) to manage and resolve such escalations
  • Maintain an ongoing focus on recruiting and employee training and development
  • Evaluate projects at milestone or end of phase dates for adherence to key internal metrics like budget, timings, quality, scope and hours

    • Overall the RPD:

  • Has expertise in Customer Loyalty and an ability to rapidly develop expertise in Net Promoter
  • Can run a business efficiently and profitably
  • Will be regarded by Satmetrix clients as an expert and a valuable contributor to their program success
  • Is a problem solver
  • Shows flexibility, creativity and leadership qualities

Click here to apply.

    Implementation Engineer (Web Engineer)

    Position Summary:

    Seeking a motivated technical professional with a software / web development background possessing the analytical skills to implement, troubleshoot, test and deploy our best-in-class software solutions. Our Professional Service team is a group dedicated to helping our clients improve their own customers’ experience and satisfaction. We achieve this goal by delivering the technical tools and domain expertise to collect relevant data and then analyze that data to propose actionable business plans.

    Key Responsibilities:

  • Implement technical solutions based on business requirements derived from project specifications
  • Setup and configure technical solutions on staging and production environments
  • Conduct and document unit level testing
  • Interface with Technical and Project Managers on scope and implementation
  • Interface with QA team on testing and launch of solutions
  • Interface with Support team to troubleshoot deployed solutions
  • Actively participate in knowledge sharing efforts within the team and across the company
  • Be a technical resource to answer questions that would otherwise go to the Engineering team
  • Help to maintain processes, templates, and other documents that support our Best Practices related to the technical implementation or use of our systems

    • Experience and Qualifications:

    The successful candidate will possess the following attributes:

  • Ability to understand business needs from specifications and functional requirements
  • Self-motivated problem solver, analytical and creative thinker
  • Highly organized and detail oriented
  • Process oriented and communicative through entire development process
  • Team player willing to express alternative ideas
  • Ability to manage conflicting requirements tempered with the willingness to escalate to management for visibility and / or guidance
  • Must have excellent written and verbal communication skills in English

    • The successful candidate will have the following minimum qualifications:

  • Bachelor degree in relevant field
  • 1-3 years experience developing solutions using XML, HTML, CSS, SQL and JavaScript
  • Familiarity with Internet technologies including Java, JSP, JSTL, XML, IIS, Tomcat, HTTP and FTP
  • Exposure to product or service sales cycle and pre-sale activities
  • Exposure to versioning systems like Subversion, CVS and VSS
  • Proficient in Microsoft productivity tools such as Word, Excel, PowerPoint, Project and Visio

    • In addition, ideal candidates will have:

  • Fluency with hand-coded, standards-compliant HTML, XML and CSS
  • Experience with databases / data warehousing / ETL
  • Computer Science degree or equivalent

    • Plus factors:

  • Java and Javascript exposure

Click here to apply.

Consultant / Sr. Consultant

San Mateo or New York Location
Position Summary:
The consultant is responsible for selling and delivering consulting services to Satmetrix clients and prospects. This individual will build relationships with senior executives, scope consulting projects, and deliver consulting expertise around customer experience and Net Promoter. They will be responsible for proactively guiding Satmetrix clients to deliver business results by creating a customer centric culture and driving improvements to the customer experience. Knowledge and expertise in the customer experience/customer loyalty domain is required.

Key Responsibilities:

  • Provide consulting services to guide senior executives in improving the customer experience/Net Promoter program to achieve business results.
  • Provide expertise in building an enterprise road-map for driving cultural transformation, identifying areas of improvement, and driving actions to improve the customer experience.
  • Become an expert on the client’s business and deliver consulting engagements which may include: Executive interviews, best practice workshops, results presentations, action planning workshops, communications strategy, and change management.
  • Proactively guide the client program success and identify additional consulting needs to achieve desired business objectives.
  • Lead client presentations and strategic discussions.
  • Identify scope and pricing for new client engagements.
  • Manage delivery within scope and on budget.
  • Work with the account management and professional services teams to identify new opportunities and jointly define a strategic account development strategy.
  • Participate as subject matter expert in pre-sales efforts.
  • Act as thought leader in the market to develop personal credibility and Satmetrix brand.
  • Participate in defining and packaging new service offerings.

    • Knowledge/Skills:

  • Consulting delivery
  • Strategic planning and program management
  • Business process improvement/business process re-engineering/change management

    • Requirements:

  • Must have domain experience
  • 7-10+ years strategic consulting / management consulting experience; advanced degree preferred
  • Experience with customer experience management, customer satisfaction / loyalty programs and customer feedback solutions
  • Skilled in presentation delivery at the executive level
  • Establish and grow senior executive relationships that drive program adoption
  • Experience with enterprise software / technology solutions
  • Proven analytical and problem-solving abilities
  • Strong creativity, innovative skills to create a package of service offerings specific to solving a customer’s business problem
  • Travel will be required

    • Soft skills:

  • Solid interpersonal skills to interface with co-workers and customers.
  • Ability to manage specific tasks to completion with minimal direction
  • Ability to collaborate with clients, identifies engagement follow-on opportunities and has a strong desire to excel
  • Excellent verbal and written communication skills
  • Very high attention to detail and quality

    • Click here to apply.

    New York, New York

      Program Manager

      Key Responsibilities:
      The Program Manager reports to the Regional Practice Director and will interface with: regional technical lead (application development) and centralized Implementation Engineering, Production and QA teams,
      Education and subject matter experts in our Business Consulting team.

      The Program Manager works with our clients to understand business objectives and capture business requirements. They facilitate design sessions to define the appropriate Customer feedback mechanism and questionnaire, reporting and follow-up functionality. They determine the audience-specific information requirements and work with our Education team to ensure successful adoption. Program Managers coordinate with our technical team to design, develop and test CRM applications, while managing the client’s expectations and providing status. Post-deployment, Program Managers will help clients manage change cycles, prepare results analysis and presentations, and provide recommendations for future program and technical enhancements. Program Managers are responsible for quality, on time and within budget delivery and customer satisfaction.

      Experience and Qualifications:
      The successful candidate will possess the following attributes:

    • Strong business process focus and analytical skills.
    • Passion for customer satisfaction.
    • Drive for quality in all work products.
    • Professional deportment that inspires confidence in customers.
    • High degree of organization and motivation.
    • Team leader and team player.
    • Ability to manage conflicting requirements tempered with the willingness to escalate to management for visibility and/or guidance.
    • Ability to understand and explain technical challenges/concepts to non-technical people.
    • Excellent written and verbal communication skills in English.

      • The successful candidate will have the following minimum qualifications:

    • Bachelor degree in relevant field.
    • At least 3 years experience in customer-facing, project-based team.
    • At least 4 years project management experience, specifically associated with systems implementation.
    • 1 years business process analysis and design.
    • 2 years business requirements definition.
    • An understanding of Software design and implementation cycles.
    • Some experience of Organizational Development.
    • Proficient skills with Microsoft productivity tools, such as Word, Excel, PowerPoint, Project, and Visio.
    • Ability and willingness to travel on a limited basis.

      • In addition, ideal candidates will have:

    • Masters degree or equivalent.
    • Knowledge of developing custom solutions, integrating applications, and/or customizing ERP/CRM solutions.
    • Some experience in business process re-engineering related to software implementations for Fortune 1000 accounts.
    • Some experience in a role with Organizational Development-related responsibilities in Fortune 1000 accounts.
    • Software implementation background with analytical skill to design, troubleshoot, test and deploy software solutions, emphasizing the functional implementation of the system rather than the technical aspects.

    Click here to apply.

    Pre-Sales Consultant (Pre-Sales Engineer)

    The Pre-Sales Consultant is responsible for supporting the sales team in designing a solution to address client’s business requirements. Qualified individuals must possess both a technical understanding of SaaS solutions, plus domain expertise around customer experience/loyalty. In this capacity, Pre-Sales Consultants must have a working knowledge of building and managing customer experience/loyalty programs. The position is based in New York City, but will require flexibility for travel – mainly within the eastern States.

    Responsibilities include:

  • Working with the sales representative to understand customer/prospect business requirements and craft relevant solutions to address these needs
  • Maintain a high level of understanding of the Satmetrix enterprise application capabilities and features to position and demonstrate the product in a compelling manner
  • Understand customer use cases and be able to demonstrate how the product addresses each of these use cases
  • Act as the product champion for the region providing ongoing education of capabilities and value proposition to sales and account management teams
  • Prepare clear and convincing proposals, presentations and demonstrations in both written and oral format
  • Prepare business case justification for investment in Satmetrix solutions
  • Define the scope of services needed to support the client’s program goals
  • Lead internal transition meeting with the services delivery team for new solutions sold

    • Requirements:
    3-5 years experience in the following areas:

  • Experience with enterprise applications such as CRM, CEM and other relevant applications
  • Experience with SaaS delivery model
  • Ability to communicate effectively with external and internal audiences
  • Strong presentation and selling skills
  • Ability to work effectively in a team environment
  • Prior experience in pre-sales support to business buyers
  • The ability to participate in the development and execution of sales strategies
  • Ability to work well independently and prioritize tasks from multiple sources
  • Commitment to client success and value realization

    • Success Criteria:

  • Meet regional bookings goals
  • Work collaboratively with sales & delivery teams
  • Contribute new materials and ideas to support global sales team

    • Click here to apply.

    London

    Consulting Director

    The Consulting Director is responsible for selling and delivering consulting services to Satmetrix clients and prospects. Working with a small team of consulting professionals, and in collaboration with the global consulting team, this individual will engage with senior executives, scope consulting projects, and deliver consulting expertise around customer experience. Knowledge and expertise in the customer experience/customer loyalty business is required.

    Essential Functions of the job:

    Grow the business:

  • Proactively identify new sales opportunities within the installed base of Satmetrix software clients and present value proposition for engaging in selected services.
  • Support the new business acquisition team in positioning the value of consulting services, establish senior executive relationships, and scope engagement.
  • Manage resources, scope and fees to ensure profitable business objectives are met.

    • Deliver client success:

  • Work with consulting team to review deliverables, strategize on recommendation, and ensure quality project deliverables that focus on achievement of the client’s objectives.
  • Engage with senior leaders to define and measure success criteria of the project.
  • Proactively engage with key players in installed base to solicit feedback on consulting impact on the business and identify additional areas where services can help achieve program objectives.

    • Build high performance team:

  • Manage and mentor existing headcount to optimize performance and deliver to client expectations.
  • Provide forums for ongoing best practice sharing and continued education to deliver proper advice and guidance to clients.
  • Recruit additional resources as needed to support the growth of the business.
  • Manage all personnel processes including performance reviews, compensation discussions, and addressing employee concerns and/or conflicts.

    • Provide thought leadership:

  • Participate in key marketing events to present Satmetrix offerings and best practices to establish credibility as a trusted advisor.
  • Continuously improve domain expertise through participating in internal training opportunities and ongoing client engagement.
  • Continuously innovate service offerings to maintain market leadership position.

    • Qualifications (Skills, Training, Experiential, and Travel Requirements):

  • The ideal candidate will have experience in Customer Experience and consulting leadership. This individual may come from consulting practices that focus on customer experience/loyalty, leading customer loyalty/satisfaction research firms, or first hand experience in building and managing a similar program in the client organization.
  • Must have demonstrated track record in developing client relationship, growing a business, and managing the business metrics for profitability (forecasting, backlog, utilization, margins).
  • Must be a strong communicator with ability to interact effectively with executives in large organizations.
  • Prior experience with managing and growing a team is a required.
  • Must be able to work independently and manage the business against defined objectives with little day to day management.
  • Strong business management skills with focus on driving profitable business.Travel will be required across the European region.

    • Success Factors:

  • Results-oriented.
  • Collaborative and team work oriented.
  • Confident
  • Excellent communicator and presenter.
  • Persuasive and an excellent listener

    • Click here to apply.

    Project Manager – Senior

    Senior project manager to lead a portfolio commercial software delivery engagements, typically across Pan-European or global territories within a UK-based, SaaS solution vendor. To lead multi-competency project teams across geographic locations, fulfil challenging contracts and instil customer confidence at all organisational levels in FTSE 500 companies.

    Key Requirements:

    The key skills we are looking for are:

    • Experience in managing Customer Satisfaction/Loyalty programmes
    • Experience in the design, development and delivery of a loyalty programme.
    • Understand the customer’s business and their KPIs.
    • Present and demonstrate Satmetrix solutions to senior management at assigned accounts
    • Strong project management skills
    • Strong customer facing skills
    • Experience specifying a technology solution.
    • A second language is advantageous

    Essential Skills/Background:

    • Prince2 Practitioner accreditation or PMI certification.
    • Enterprise software vendor background, ideally software product but alternately software services.
    • Full life-cycle commercial project delivery experience, including Pan-European or other cross-border implementations.
    • Off-shore, multi-shore or other multi-location project team management
    • Fulfilment of commercial software contracts and SLAs within the SaaS delivery model
    • Formal estimating, costing and pricing expertise
    • Sound understanding of enterprise technologies and architecture
    • Demonstrates leadership by executing in accordance with best practice and taking a “benefits-oriented” approach to project delivery.
    • Excellent client-facing skills and credibility
    • Excellent business writing skills
    • Adaptable, multi-tasking, pragmatic, commercially astute, committed to project and service excellence

    Advantageous Skills/Background:

    • Exposure to customer loyalty, research or marketing disciplines
    • Line management or formalised project management coaching experience
    • Software requirements elicitation and business solution drafting skills
    • European languages

    Click here to apply.

    Account Executive

    Position Summary:

    The Account Executive will be responsible for selling the Satmetrix solution offering that includes Software as a Service (SaaS), Professional Services and Consulting Services. The target client base is Fortune 1000 customers. The typical buyer for our solution is an executive level line of business owner. The Account Executive must be comfortable articulating our value proposition for each of these components of the solution.

    The Account Executive will manage all aspects of prospecting, qualifying, and closing new business with Enterprise accounts. The Account Executive will prospect and sell into a broad geographic territory across multiple verticals.

    Essential Functions of the Job:

    Responsibilities include:

    • Prospecting: Although Satmetrix does have inbound lead activity, the Account Executive must have a strong prospecting ability.
    • Qualification: Qualification will be critical to ensure alignment of our value proposition with client needs.
    • Coordinating resources: The Account Executive will have numerous resources at their disposal, which need to be tightly and selectively coordinated through the sales cycle.
    • Territory & Account Management: Developing and implementing a plan to address specific accounts is required.
    • Travel: Leads and Opportunities will be located in primarily in UK, occassionaly in other European markets. The Account Executive should expect travel 20% – 30% of the time.

    Qualifications (Skills, Training, Experiential, and Travel Requirements):

    Required Skills:

    • Minimum of 5 years experience selling Customer Loyalty Consulting and/or Measurements (Market Research) to Fortune 1000 companies
    • Sales experience in advertising/interactive agency or market research companies or brand marketing/sales position at a large F1000 company
    • 5 years of business development experience
    • 5 years of selling to C level executives
    • Proven track record of quota achievement
    • Extensive prospecting experience, ideally in an emerging market or small company environment
    • Proven expertise managing complex sales cycles within a consultative, value focused sales methodology
    • Self-starter and committed to success.

    Bonus Factors:

    Additional “ideal” Background/Profile:

    • Experience selling solutions consisting of SaaS, Professional Services and Consulting Services
    • Online marketing and/or customer community programs
    • CRM selling experience
    • Documented successes selling across multiple verticals
    • Emerging market experience
    • Position is based in West London

    Click here to apply.

    Pre-Sales Consultant

    Position Summary:
    The pre-sales consultant is responsible for supporting the sales team in designing a solution to address client’s business requirements. Qualified individuals must possess both a technical understanding of SaaS solutions, plus domain expertise around customer experience/loyalty. In this capacity, pre-sales consultants must have a working knowledge of building and managing customer experience/loyalty programs.
    The position is based in Hammersmith but will have a strong travel element within it – mainly domestic European. Reporting to VP EMEA.

    Essential Functions of the Job:

    Responsibilities include:

    • Working with the sales representative to understand customer/prospect business requirements and craft relevant solutions to address these needs.
    • Maintain a high level of understanding of the Satmetrix enterprise application capabilities and features to position and demonstrate the product in a compelling manner.
    • Understand customer use cases and be able to demonstrate how the product addresses each of these use cases.
    • Act as the product champion for the region providing ongoing education of capabilities and value proposition to sales and account management teams.
    • Prepare clear and convincing proposals, presentations and demonstrations in both written and oral format.
    • Prepare business case justification for investment in Satmetrix solutions.
    • Define the scope of services needed to support the client’s program goals.
    • Lead internal transition meeting with the services delivery team for new solutions sold.

      • Skill requirements:

    • Experience with enterprise applications such as CRM, CEM and other relevant applications.
    • Industry expertise in building and deployment customer experience/loyalty program.
    • Ability to communicate effectively with external and internal audiences.
    • Strong presentation & selling skills.
    • Ability to work effectively in a team environment.
    • Prior experience in sales support to business buyers.
    • The ability to participate in the development and execution of sales strategies.
    • Ability to work well independently and prioritize tasks from multiple sources.
    • Commitment to client success and value realization.

      • Success Criteria:

    • Meet regional bookings goalsSkill requirements
    • Experience with enterprise applications such as CRM, CEM and other relevant applications
    • Industry expertise in building and deployment customer experience/loyalty program.
    • Ability to communicate effectively with external and internal audiences.
    • Strong presentation & selling skills.
    • Ability to work effectively in a team environment.
    • Prior experience in sales support to business buyers.
    • The ability to participate in the development and execution of sales strategies.
    • Ability to work well independently and prioritize tasks from multiple sources
    • Commitment to client success and value realization.
    • Sound working knowledge of French and/or German would be most beneficial.

    Click here to apply.

    Customer Account Manager

    Position Summary:

    The Customer Account Manager is responsible for managing and growing multi-year client relationships.

    The primary objective of the role is fostering customer loyalty by ensuring that our customers fully utilize the value of our solutions and services. The secondary objective, and an outcome of the first, is to maintain the customers’ existing revenue spend and strategically up-sell Satmetrix products and services including new divisions. The goals of the position are based around retention and loyalty of existing customers as well as identifying new business development opportunities.

    This role is designed for customer-facing professionals who are credible in addressing strategic business issues with executives, have a broad skill set in general business solutions and are able to work internally to craft solutions. This position is an excellent opportunity for individuals who want to work in a consultative client management role and have a direct impact on client company performance.

    Essential Functions of the Job:

    Responsibilities include:

    • Identify and build relationships with senior executives and managers in client organizations.
    • Develop understanding of business issues and opportunities to deliver high-impact solutions. Manage the client roadmap.
    • Create high levels of customer loyalty within accounts.
    • Maintain and grow revenue from existing clients by selling new solutions to additional divisions
    • Lead the development of account plans and manage periodic account reviews.
    • Some travel may be required (<30%).

    Qualifications (Skills, Training, Experiential, and Travel Requirements):

    Required Skills:

    • 5-10 years experience as a corporate account manager, management consultant, business development professional or similar strategic role.
    • High-energy self-starter who thrives in a fast-paced environment.
    • Advanced communication, speaking, writing, and interpersonal skills.
    • Ability to interact with people at all levels of an organization, internally and externally.
    • Ability to work in cross-functional, results-oriented teams.
    • Strategic thinker with ability to clearly articulate and implement ideas.
    • Very high attention to detail and quality.
    • Quick, creative problem-solver.
    • Strong organization and multi-tasking skills.
    • Proven analytic skills; experience analyzing data and presenting results to executives.
    • BS/BA required; MBA / Masters greatly preferred.

    Bonus Factors:

    Highly Desired Experience:

    • Consultative/solution sales.
    • Fortune 1000 client management.
    • Customer satisfaction or customer loyalty programs.
    • Enterprise software/solutions.
    • Understanding of business metrics and statistics.

    Click here to apply.

    Paris, France

    No open positions at this time

    Trivandrum, India

    HR Directorr

      Position Summary:

    • Provide leadership for HR function at Satmetrix India and partner with HR Team to lead globally, focus on team ownership of issues, and less on hierarchy.
    • Provide leadership on site with managers and employees to resolve employee relations, and organizational issues, including interaction with other geographies as required.
    • Use teamwork with local and global staff to complete HR Goals and Objectives- Partner with management team to complete HR processes, improve retention and employee morale.
    • Provide ongoing recommendations to site and corporate leadership teams to improve employee productivity and create culture of success.
    • Utilize global HR technology to track HR actions such as reviews, new hires, employee status changes, etc.
    • Facilitate organizational development activities on site as needed, i.e. off site activities, mediation of issues, team building activities.
    • Provide training to staff on relevant topics- Support staffing manager/function through participation in interviews, development of processes.
    • Coach management and employees regarding best practices, conflict resolution, communication, etc.
    • Create or update company policy and procedure as required.
    • Create and maintain HR metrics for each global site as well as corporate executive summary on a monthly/quarterly basis- Work with HR team to provide global, consistent solutions to hr processes, training, compliance, etc.

      • Qualifications (Skills, Training, Experiential, and Travel Requirements):

      Required:

    • 15+ Years in technology company in progressive Human Resources roles.
    • BA/BS in Social Sciences or HR, demonstrated experienced in process management and accurate global metrics.

      • Preferred:

    • Advanced degree in Human Resources and/or GPHR Certification.
    • Knowledge of Systems Thinking, Global HR, and advanced communication skills.

    Click here to apply.

    Implementation Engineer

    The successful candidate will possess the following attributes:

    • Ability to understand business needs from specifications and functional requirements
    • Passion for customer satisfaction.
    • Drive for quality in all work products.
    • Professional deportment that inspires confidence in customers.
    • Problem solver, creative thinker and extremely self-motivated.
    • Highly organized and detail oriented.
    • Process oriented and communicative through entire development process
    • Team player with willing to express alternative ideas
    • Ability to manage conflicting requirements tempered with the willingness to escalate to management for visibility and / or guidance
    • Ability to understand and explain technical challenges/concepts to non-technical people
    • Excellent written and verbal communication skills in English

    The successful candidate will have the following minimum qualifications:

    • Bachelor degree in relevant field.
    • 1-3 years experience developing solutions using XML, AJAX, HTML, CSS, SQL and JavaScript
    • Experience in XML, AJAX and SQL scripting.
    • Familiarity with Internet technologies including Java, JSP, JSTL, XML, IIS, Tomcat, HTTP and FTP
    • Knowledge of JavaScript including client-side validation techniques and cross-browser issues
    • Exposure to product or service sales cycle and pre-sale activities.
    • Exposure to versioning systems like Subversion, CVS and VSS.
    • Proficient skills with Microsoft productivity tools such as Word, Excel, PowerPoint, Project and Visio.

    In addition, ideal candidates will have:

    • Fluency with hand-coded, standards-compliant HTML, XML and CSS.
    • Computer Science degree or equivalent

    Click here to apply.

    Implementation Engineer

    The successful candidate will possess the following attributes:

    • Ability to understand business needs from specifications and functional requirements
    • Passion for customer satisfaction.
    • Drive for quality in all work products.
    • Professional deportment that inspires confidence in customers.
    • Problem solver, creative thinker and extremely self-motivated.
    • Highly organized and detail oriented.
    • Process oriented and communicative through entire development process
    • Team player with willing to express alternative ideas
    • Ability to manage conflicting requirements tempered with the willingness to escalate to management for visibility and / or guidance
    • Ability to understand and explain technical challenges/concepts to non-technical people
    • Excellent written and verbal communication skills in English

    The successful candidate will have the following minimum qualifications:

    • Bachelor degree in relevant field.
    • 1-3 years experience developing solutions using XML, AJAX, HTML, CSS, SQL and JavaScript
    • Experience in XML, AJAX and SQL scripting.
    • Familiarity with Internet technologies including Java, JSP, JSTL, XML, IIS, Tomcat, HTTP and FTP
    • Knowledge of JavaScript including client-side validation techniques and cross-browser issues
    • Exposure to product or service sales cycle and pre-sale activities.
    • Exposure to versioning systems like Subversion, CVS and VSS.
    • Proficient skills with Microsoft productivity tools such as Word, Excel, PowerPoint, Project and Visio.

    In addition, ideal candidates will have:

    • Fluency with hand-coded, standards-compliant HTML, XML and CSS.
    • Computer Science degree or equivalent

    Click here to apply.

    Implementation Engineer

    The successful candidate will possess the following attributes:

    • Ability to understand business needs from specifications and functional requirements
    • Passion for customer satisfaction.
    • Drive for quality in all work products.
    • Professional deportment that inspires confidence in customers.
    • Problem solver, creative thinker and extremely self-motivated.
    • Highly organized and detail oriented.
    • Process oriented and communicative through entire development process
    • Team player with willing to express alternative ideas
    • Ability to manage conflicting requirements tempered with the willingness to escalate to management for visibility and / or guidance
    • Ability to understand and explain technical challenges/concepts to non-technical people
    • Excellent written and verbal communication skills in English

    The successful candidate will have the following minimum qualifications:

    • Bachelor degree in relevant field.
    • 1-3 years experience developing solutions using XML, AJAX, HTML, CSS, SQL and JavaScript
    • Experience in XML, AJAX and SQL scripting.
    • Familiarity with Internet technologies including Java, JSP, JSTL, XML, IIS, Tomcat, HTTP and FTP
    • Knowledge of JavaScript including client-side validation techniques and cross-browser issues
    • Exposure to product or service sales cycle and pre-sale activities.
    • Exposure to versioning systems like Subversion, CVS and VSS.
    • Proficient skills with Microsoft productivity tools such as Word, Excel, PowerPoint, Project and Visio.

    In addition, ideal candidates will have:

    • Fluency with hand-coded, standards-compliant HTML, XML and CSS.
    • Computer Science degree or equivalent

    Click here to apply.

    Implementation Engineer

    The successful candidate will possess the following attributes:

    • Ability to understand business needs from specifications and functional requirements
    • Passion for customer satisfaction.
    • Drive for quality in all work products.
    • Professional deportment that inspires confidence in customers.
    • Problem solver, creative thinker and extremely self-motivated.
    • Highly organized and detail oriented.
    • Process oriented and communicative through entire development process
    • Team player with willing to express alternative ideas
    • Ability to manage conflicting requirements tempered with the willingness to escalate to management for visibility and / or guidance
    • Ability to understand and explain technical challenges/concepts to non-technical people
    • Excellent written and verbal communication skills in English

    The successful candidate will have the following minimum qualifications:

    • Bachelor degree in relevant field.
    • 1-3 years experience developing solutions using XML, AJAX, HTML, CSS, SQL and JavaScript
    • Experience in XML, AJAX and SQL scripting.
    • Familiarity with Internet technologies including Java, JSP, JSTL, XML, IIS, Tomcat, HTTP and FTP
    • Knowledge of JavaScript including client-side validation techniques and cross-browser issues
    • Exposure to product or service sales cycle and pre-sale activities.
    • Exposure to versioning systems like Subversion, CVS and VSS.
    • Proficient skills with Microsoft productivity tools such as Word, Excel, PowerPoint, Project and Visio.

    In addition, ideal candidates will have:

    • Fluency with hand-coded, standards-compliant HTML, XML and CSS.
    • Computer Science degree or equivalent

    Click here to apply.

    Financial Analyst

    Job Description

    • Perform variance analyses between departmental budgeted and actual results. Research variances and provide analysis for feedback to Manager, Financial Planning and Analysis (FP&A) and to Budget Owner(s).
    • Reconcile department expense accounts and propose adjustments as needed.
    • Prepare monthly variance reports including analysis for review with the Manager, FP&A and Budget Owners.
    • Update Variance reports for new formats and organization as needed.
    • Work with Business Analysts to validate new reports.
    • Assist the Manager, FP&A in the preparation of annual and quarterly updates to the budget and review of departmental budget data.
    • Maintain department expense budgets in NetSuite and update as needed.
    • Assist in the monitoring of expenditures associated with project contracts.
    • Review project cost margins and prepare financial analyses by project, customer, product line for Regional and Operational teams as needed.
    • Prepare forecast vs. actual results analysis of the Billing Forecast.
    • Maintain various spreadsheets as needed.
    • Perform ad hoc analysis.
    • Use various software applications, such as spreadsheets and charts, to assemble, manipulate and/or format data and/or reports.

    Required Qualification

    • Bachelor’s/PG degree in related discipline or equivalent experience required.
    • 3-5 years of finance experience.
    • A minimum of four years of experience performing financial modeling and analysis, and demonstrated proficiency and accuracy in spreadsheet applications.
    • Knowledge of budgeting and forecasting techniques as well as proficiency with financial statement analysis and projection.
    • Knowledge of overall business unit operations including business processes, revenue and cost components and drivers of these measures.
    • Experience with NetSuite preferred.

    Click here to apply.

    IT/Systems Engineer

    Job Description

    • Experience on Windows Active Directory, Blackberry Enterprise Server, Nortel Voice solution
    • Experience on Windows Domain server and Exchange server 2003
    • Candidates should have the ability to troubleshoot Outlook and Exchange server 2003
    • Maintain Firewall, Cisco Router, Cisco switches and VPN connectivity connecting global offices
    • Excellent communication skills (spoken and written)

    Required Qualification

    • Engineering or MCA graduate
    • 3+ years relevant IT Systems Engineering experience

    Click here to apply.

    IT Systems Engineer

    Job Description

    • Experience on Windows Active Directory, Blackberry Enterprise Server, Nortel Voice solution
    • Experience on Windows Domain server and Exchange server 2003
    • Candidates should have the ability to troubleshoot Outlook and Exchange server 2003
    • Maintain Firewall, Cisco Router, Cisco switches and VPN connectivity connecting global offices
    • Excellent communication skills (spoken and written)

    Required Qualification

    • Engineering or MCA graduate
    • 3+ years relevant IT Systems Engineering experience

    Click here to apply.

    IT Systems Engineer

    Job Description

    • Experience on Windows Active Directory, Blackberry Enterprise Server, Nortel Voice solution
    • Experience on Windows Domain server and Exchange server 2003
    • Candidates should have the ability to troubleshoot Outlook and Exchange server 2003
    • Maintain Firewall, Cisco Router, Cisco switches and VPN connectivity connecting global offices
    • Excellent communication skills (spoken and written)

    Required Qualifications:

    • Engineering or MCA graduate
    • 3+ years relevant IT Systems Engineering experience

    Click here to apply.

    Senior Research Manager

    Key Responsibilities:

    The Satmetrix India market research team works collaboratively with a number of other areas of the Satmetrix business: performing periodic review and analysis of client data to support Satmetrix client presentations, providing analytic support for independent research for Satmetrix Marketing, and providing advanced statistical analysis to support custom consulting deliverables. We’re looking to grow our team by adding a dynamic Senior Research Manager who possesses a strong analytic background, managerial experience, and a history of proven results.

  • Directing a team of market research professionals in the Satmetrix India office.
  • Working cross-functionally with other areas of the Satmetrix business (e.g., professional services, business consulting, methodology, marketing) to support client-facing deliverables.
  • Balancing multiple projects to deliver expected deliverables on time and with quality.
  • Supporting Satmetrix methodology and marketing in formulating white papers and other research based publications.
  • Bringing a high degree of energy and enthusiasm to the team
    Knowledge and skills.
  • Familiarity with attitudinal (survey) measurement and analysis (including sampling, data manipulation, weighting, and analysis). Experience with customer satisfaction or loyalty programs or related domain experience a plus.
  • Familiarity and understanding of business process and operational metrics.
  • Familiarity with financial metrics on a firm level (e.g., revenue, growth, profitability) as well as a customer level (e.g., ARPU, NPV, cost to serve, customer tenure).
  • Strong analytical skills and expertise in advanced statistical techniques (including predictive modeling, economic and operational linkage models).
  • Strong communication skills: research writing and publication skills, ability to understand and explain analytic and statistical concepts and results to non-technical audiences.
  • Proven track record of managing small to mid-sized teams of analytic professionals.

    • Requirements:

  • Advanced degree (Masters minimum, Ph.D. preferred) in a quantitative research field (e.g., Social or Cognitive Psychology, Industrial/Organizational Psychology, Econometrics, Market Research, Statistics)
  • Minimum 8-10 years of work experience in market research or business statistics context providing strategic guidance to business clients
  • Minimum 5 years of experience managing and directing market research professionals
  • Proficiency with one or more statistical analytic packages (e.g., SPSS, SAS, Cognos)
  • Proficiency with Microsoft productivity tools, such as Word, Excel, PowerPoint, Project, and Visio

    • Click here to apply.

    Senior Flex Developer

    Job Description:

    Experience and Education :

    • Engineering or MCA graduate with 4+ years of hard core software engineering experience.

    Job Profile :

    • Minimum 2 + years of experience with enterprise level application development of Adobe Flex framework/ActionScript
    • Must have basic SQL/DB skill from application development perspective
    • Must have basic programming skills : Java/J2EE, JavaScript, AJAX, CSS
    • Must have solid OOP and software design ability
    • Must have experience in Adobe Flex development framework e.g. Caingone/PureMVC
    • Experience and skills in Adobe AIR, enterprise class software company and developing Flex custom component is a plus
    • Experience in developing WYSIWYG online form using Flex is a plus. Skills in XML schema design, XML parsing with processing and developing on-demand/Saas platforms is a plus