Customer Service Teams Hit Their Stride with NPX
Set alerts, close the loop, and capture ideas for improvement.
Close the loop with your customers.
Service teams turn feedback into action. For team managers and individual agents alike, Satmetrix NPX provides alerts, assigns actions, and tracks follow-up tasks to help service teams connect with customers on issues and turn at-risk customers into promoters. NPX also lets them capture insights so you can get to the root cause of problems, or pounce on a great idea.