Success story — Aggreko
Industry:
Industrial Manufacturing
Challenge:
Minimize the lag time between detecting customer issues and taking corrective action.
Solution:
Implement Net Promoter® as a key customer experience metric; partner with Satmetrix to deliver consistent and insightful information on customer situations to employees at all levels and locations.
Results:
Rescued several major “at risk” accounts, justifying the program and creating ROI at an early stage.