International: France


Careers

Join Satmetrix Systems, Inc., a team of highly qualified people passionate about optimizing the customer experience to improve loyalty and drive profitable growth. Be part of the team that is leading provider of the next generation customer experience solutions. Satmetrix Systems offers competitive compensation, including health benefits and stock options, and more. For more information on Satmetrix Systems, see www.satmetrix.com.

Locations:

San Mateo, California | New York, New York |
London, UK | Trivandrum, India

San Mateo, California:

New York, New York

London, United Kingdom

There are currently no open positions at the London location.

Trivandrum, India

San Mateo, California

Migration Project Manager

Key Responsibilities:

The Migration Project Manager reports to the Migration Practice Director and will interface with: Regional Program Managers and centralized Implementation Engineering, Production and QA teams to complete each migration. On a project-by-project basis there may also be interaction with our Education Consultants, subject matter experts from our Business Consulting team and 3rd party partners like Translation Services.

The Migration Project Manager will initially work closely with the Program Manager who is responsible for running the client Program on an ongoing basis to understand the client and their business and to map out the best migration strategy for that particular Program. Once this information is gathered, the Migration Project Manager will drive the mapping of the designed elements of the Program into a migration Specification and then this will become the basis of the delivery of the migration project.

The Migration Project Manager will then drive all the co-ordination & resources required to configure, build, test and deploy the Program on the new application as well as drive the migration of all historical data into the new application, whilst providing regular status updates to the Regional Team responsible for that client (the Program Manager, Customer Account Manager etc). Our Migration Project Managers are responsible for quality, on time and within budget delivery of migrated solutions and ultimately the customer’s satisfaction with the migration project itself.

Experience and Qualifications:

The successful candidate will possess the following attributes:

  • Strong business process focus and analytical skills
  • Passion for customer satisfaction
  • Drive for quality in all work products
  • Professional deportment that inspires confidence in customers
  • High degree of organization and motivation
  • Team leader and team player
  • Ability to manage conflicting requirements tempered with the willingness to escalate to management for visibility and/or guidance
  • Ability to understand and explain technical challenges/concepts to non-technical people
  • Excellent written and verbal communication skills in English

The successful candidate will have the following minimum qualifications:

  • Bachelor degree in relevant field
  • At least 3 years experience in customer-facing, project-based team
  • At least 4 years project management experience, specifically associated with systems implementation
  • 2 years experience of data/software migration projects and data mapping analysis & techniques
  • 2 years business requirements definition
  • An understanding of Software design and implementation cycles
  • Proficient skills with Microsoft productivity tools, such as Word, Excel, PowerPoint, Project, and Visio
  • Working knowledge of XML
  • Ability and willingness to travel on a limited basis

In addition, ideal candidates will have:

  • Masters degree or equivalent
  • Knowledge of developing custom solutions, integrating applications, and/or customizing ERP/CRM solutions
  • Some experience in business process reengineering related to software implementations for Fortune 1000 accounts.
  • Some experience in a role with Organizational Development-related responsibilities in Fortune 1000 accounts.
  • Software implementation background with analytical skill to design, troubleshoot, test and deploy software solutions, emphasizing the functional implementation of the system rather than the technical aspects
  • Project Management Professional (PMP) or similar qualification
  • Basic Web Design Principles and CSS knowledge would be useful.

Click here to apply.

System Release Manager

Requirements:

  • 5+ years of IT System/Network Administration/Release engineering (Software configuration management)
  • Excellent problem solver, creative thinker, quick learner and extremely self-motivated.
  • Analytical and detail oriented. Able to prioritize, execute and deliver projects on time;
  • Process oriented and passion for doing it right with uncompromising quality of work
  • Excellent verbal and written communication skills in English
  • Must have good experience and strong skills in Linux system administration
  • Must have solid script Programming skills: shell, perl, dos
  • Must have good experience and knowledge of ant, maven, cvs/subversion or other source control system, junit, eclipse, clover, maven, continuum or other continuous integration servers e.g. CruiseControl windows/Linux environment scripting.
  • Must have basic good knowledge in RDBMS from system administer prospective. (e.g. Oracle/MySQL/SQLServer)
  • Experience as a DBA
  • Experience with Java / J2EE basics, Eclipse basics, Apache/Tomcat basics, JBoss basics or other application server Java Check style.
  • NO AGENCY OR CORP 2 CORP Candidates.
  • Must be authorized to work in the US.
  • Local bay area candidate is preferred.
  • Must have a BS in Computer Science or related field.
  • Must be able to work in the San Mateo office – no telecommuting

Click here to apply.

Senior Customer Support Engineer

Individual will work with the IT team to provide support for corporate servers and network infrastructure in Satmetrix San Mateo’s headquarters and remote offices. Manage end to end projects, systems implementation, and application roll out.

Essential Functions:

  • Mission Critical corporate system and application support
  • Systems monitoring, maintenance, diagnosis, repair, and provisioning
  • Manage corporate network and systems

Job Description:

  • Windows 2000/2003 System Administration.
  • Support and maintenance of Microsoft Exchange 2003/2007 server
  • Support and maintenance of Blackberry Enterprise Server
  • Operating system installation, upgrades, patches, anti-virus installation, and remote access (VPN)
  • Microsoft Active Directory Administration
  • Group Policy Management
  • Backup and Recovery (Veritas Backup Exec)
  • Network configuration and diagnostics
  • Set up system, network, and application monitoring
  • Support applications such as Bugzilla, Confluence Wiki, Sharepoint, MS Office, SVN,
  • Be able to document and communicate project status, processes, and technical issues
  • Networked infrastructure support (CISCO Switches, Routers)
  • Support web technologies

Knowledge, Skill and Experience:

  • Minimum Experience required: – 8 years of IT experience with a minimum 5 years of experience in Windows 2000/2003 System Administration
  • MCSE and CCNA certificates
  • Skills Required:
  • TCP/IP networking knowledge
  • Experience configuring an industry standard firewall (e.g. PIX, ASA, etc.)
  • CISCO routers
  • CISCO switches
  • Some Scripting Experience (E.g. Shell Scripting, Perl, etc.)
  • Experience monitoring and configuring an industry standard monitoring tool (E.g. MRTG, SiteScope, Nagios, etc.)
  • RDBMS Experience (E.g. Oracle, MySQL, Microsoft SQL, etc.)
  • Strong organizational skills and multitasking ability
  • Excellent verbal and written communications skills with the ability to effectively document procedures
  • Ability to work weekends and after business hours when necessary
  • Excellent problem solver, creative thinker, and extremely self-motivated
  • Strong attention to detail skills. Able to prioritize, execute and deliver projects on time
  • IP Telephony Experience a plus

Click here to apply.

Senior Customer Support Engineer

The Sr. Customer Support Engineer will provide exceptional, hands-on support in a customer-facing role. You will be a key contributor in our initiative to build a strong technical team that delivers world-class customer service.

Responsibilities:

  • Analyze, troubleshoot, and respond to customer questions and problems in a timely manner.
  • Perform root-cause analysis to pinpoint source of problems.
  • Use technical skills, product knowledge and experience to devise solutions or workarounds.
  • Provide regular updates to customers to keep them apprised of progress toward resolution.
  • Escalate issues as needed to senior team members/management and other functions within the company.
  • Act as customer advocate to help drive timely solutions to problems with high business impact.
  • Document test cases and problem analyses accurately and thoroughly.
  • Write FAQs, technical bulletins, knowledgebase solutions, or similar on a regular basis.
  • Serve as part of an on-call rotation for 24×7 support.

Requirements:

  • 3 – 5 years of experience in a technical customer support position
  • Experience in a start up environment is a plus
  • Passion for customer satisfaction
  • Excellent verbal and written communication and interpersonal skills
  • Must have had experience dealing with clients/customers over the phone
  • Strong analytical skills and attention to detail
  • Technical aptitude, ability to come up to speed rapidly on new technologies
  • Experience providing customer support for complex software systems; experience supporting hosted web applications, developer tools, and enterprise software desirable
  • BS degree

Click here to apply.

Account Executive West Region

The Account Executive will be responsible for selling the Satmetrix solution offering that includes Software as a Service (SaaS), Professional Services and Consulting Services. The target client base are Fortune 1000 customers. The typical buyer for our solution is an executive level line of business owner. The Account Executive must be comfortable articulating our value proposition for each of these components of the solution.

The Account Executive will manage all aspects of prospecting, qualifying, and closing new business with Enterprise accounts. The Account Executive will prospect and sell into a broad geographic territory across multiple verticals.

Responsibilities:

  • Prospecting: Although Satmetrix does have inbound lead activity, the Account Executive must have a strong prospecting ability.
  • Qualification: Qualification will be critical to ensure alignment of our value proposition with client needs.
  • Coordinating resources: The Account Executive will have numerous resources at their disposal, which need to be tightly and selectively coordinated through the sales cycle.
  • Territory & Account Management: Developing and implementing a plan to address specific accounts is required.
  • Travel: Leads and Opportunities will be located in multiple states. The Account Executive should expect travel 30% – 50% of the time.

Requirements:

  • Minimum of 5 years experience selling Loyalty Consulting and/or Market Research to Fortune 1000 companies
  • Sales experience in advertising/interactive agency or market research companies or brand marketing/sales position at a large F1000 company
  • 5 years of business development experience
  • 5 years of selling to C level executives
  • Proven track record of quota achievement
  • Extensive prospecting experience, ideally in an emerging market or small company environment
  • Proven expertise managing complex sales cycles within a consultative, value focused sales methodology
  • Self-starter and committed to success.

Additional “ideal” Background/Profile:

  • Experience selling solutions consisting of SaaS, Professional Services and Consulting Services
  • Online marketing and/or customer community programs
  • CRM selling experience
  • Documented successes selling across multiple verticals
  • Emerging market experience.

Click here to apply.

Market Research Business Analyst

The Market Research Business Analyst will work closely with both the Consulting and Sales teams. This individual will equally support new-client business development pursuits (50%) and conduct analysis for existing clients (50%). A critical part of this analysis includes demonstrating the value of customer loyalty and satisfaction by linking survey results with the client’s financial or other business performance metrics. He or she will work on initial prospect proposal development and application demonstrations as well as assist with proposal delivery/presentation and support of won-opportunity engagements. Additionally, this person will work on post-sale services deployment, frequently interfacing with intermediate and executive client-contacts. The analyst will aid and function in project planning and scoping, gaining/sustaining stakeholder buy-in, and intermediate to complex business analytics. The Business Analyst will have low to moderate travel requirements (10-20%). He or she will be expected to perform duties in our San Mateo office on a daily basis. This individual will regularly interface with a variety of Satmetrix professionals, as well as with myriad of roles within our client organizations. The hired individual may expect a consistent and fast-paced work environment with ample opportunity to develop into a more senior Business Consulting or Sales role.

Requirements:

  • Local candidates only apply; no relocation is budgeted for this position. Position is based in San Mateo, CA.
  • Ideal candidates will have between 3-5 years of total professional business experience.
  • Previous experience interfacing with clients and delivering presentations to clients.
  • Candidates will demonstrate confidence and comfort professionally interfacing with client, both in person and via telephone or web-based conferencing.
  • Must be proficient in PowerPoint, Excel, and other MS Office tools.
  • Experience with other data-analysis tools such as SPSS is highly desirable.
  • Exposure and competency with process and/or organizational consulting is also highly desirable.
  • Be capable of performing pre-sales functions with business development including conducting demonstration of our primary application.
  • Must have a BS Degree in economics, statistics, math, engineering or Finance.

Click here to apply.

Program Manager

Join Satmetrix Systems, a team of highly qualified people passionate about optimizing the customer experience to improve loyalty and drive profitable growth. Be part of the team that is leading provider of the next generation customer experience solutions. Satmetrix Systems offers competitive compensation, including health benefits, stock options, and more. For more information on Satmetrix Systems, see www.satmetrix.com.

Satmetrix Systems, the global leader in enterprise-class customer experience management solutions, is seeking experienced consulting and implementation professionals with a business process consulting background to join our West-coast Professional Services team based in Foster City, California. The Professional Services team is responsible for working with our clients to design, implement and deploy Satmetrix solutions; helping our clients drive organizational change to improve their customer’s experience in ways that impact key business results. The Program Manager will require a technical knowledge of our platform capabilities and strong project management skills to achieve excellence in all aspects of solution delivery.

Key Responsibilities:

The Program Manager reports to the Regional Practice Director and will interface with: regional technical lead (application development) and centralized Implementation Engineering, Production and QA teams, Education and subject matter experts in our Business Consulting team.

The Program Manager works with our clients to understand business objectives and capture business requirements. They facilitate design sessions to define the appropriate Customer feedback mechanism and questionnaire, reporting and follow-up functionality. They determine the audience-specific information requirements and work with our Education team to ensure successful adoption. Program Managers coordinate with our technical team to design, develop and test CEM applications, while managing the client’s expectations and providing status. Post-deployment, Program Managers will help clients manage change cycles, prepare results analyses and presentations, and provide recommendations for future program and technical enhancements. Program Managers are responsible for quality, on time and within budget delivery and customer satisfaction.

Experience and Qualifications:

The successful candidate will possess the following attributes:

  • Strong business process focus and analytical skills
  • Passion for customer satisfaction
  • Drive for quality in all work products
  • Professional deportment that inspires confidence in customers
  • High degree of organization and motivation
  • Team leader and team player
  • Ability to manage conflicting requirements tempered with the willingness to escalate to management for visibility and/or guidance
  • Ability to understand and explain technical challenges/concepts to non-technical people
  • Excellent written and verbal communication skills in English

The successful candidate will have the following minimum qualifications:

  • Bachelor degree in relevant field
  • At least 3 years experience in customer-facing, project-based team
  • At least 4 years project management experience, specifically associated with systems implementation
  • 1 years business process analysis and design
  • 2 years business requirements definition
  • An understanding of Software design and implementation cycles
  • Some experience of Organizational Development
  • Proficient skills with Microsoft productivity tools, such as Word, Excel, PowerPoint, Project, and Visio
  • Ability and willingness to travel on a limited basis

In addition, ideal candidates will have:

  • Masters degree or equivalent
  • Knowledge of developing custom solutions, integrating applications, and/or customizing ERP/CRM solutions
  • Some experience in business process reengineering related to software implementations for Fortune 1000 accounts.
  • Some experience in a role with Organizational Development-related responsibilities in Fortune 1000 accounts.
  • Software implementation background with analytical skill to design, troubleshoot, test and deploy software solutions, emphasizing the functional implementation of the system rather than the technical aspects

Click here to apply.

Senior Business/Program Consultant

Key Responsibilities:

  • Understand Satmetrix software platform and methodology
  • Educate clients/prospects on our methodologies and capabilities
  • Become an in-depth knowledge expert on a particular company’s business and deliver consulting engagements which include: Executive interviews, best practice and solution design workshops, creation and delivery of results presentations, ongoing value delivery
  • Lead client presentations and strategic discussions
  • Assist in preparation of work plans, including determination of project scope and approach
  • Provide strategic guidance to cross-functional teams during execution against program strategy
  • Work with the account management and professional services teams to deliver best practices solutions for our customers
  • Manage to several key metrics: customer retention, new business, customer loyalty and billable utilization
  • Act as an internal expert resource to field business impact questions
  • Act as a pre-sales resource when appropriate

Knowledge/Skills:

  • Strategic planning and program management
  • Develop business solutions using Satmetrix technology
  • Business process improvement/business process reengineering/change management
  • Market and survey research

Qualifications:

Hard skills

  • 10+ years strategic consulting / management consulting experience
  • Must have BS degree, MBA or PHD preferred
  • Previous experience in Change Management, Customer Loyalty programs, customer satisfaction / loyalty programs and survey-based research solutions
  • Very skilled in presentation development and delivery at the executive level
  • Establish and grow senior relationships that drive program adoption and increased business
  • Experience with enterprise software / technology solutions
  • Proven analytical and problem-solving abilities
  • Strong creativity, innovative skills to create a package of service offerings specific to solving a customer’s business problem
  • Some travel may be required (about 30%)

Soft skills

  • Solid interpersonal skills to interface with co-workers and customers.
  • Ability to manage specific tasks to completion with minimal direction
  • Ability to collaborate with clients, identifies engagement follow-on opportunities, and has a strong desire to excel
  • Excellent verbal and written communication skills
  • Very high attention to detail and quality

Click here to apply.

Development Manager/Sr. Project Lead

We are looking for seasoned Development Manager/Sr. Project Lead to augment our growing team of Software Engineers at Satmetrix Systems. This is a full-time position in a fast paced and exciting development environment. You will be part of the core team that is responsible for designing, developing and maintaining our software platform and applications.

Satmetrix is an on-demand Software as a Service (SaaS) provider focused on services that optimize customer experience to improve loyalty and drive profitable growth. The company’s products are a revolutionary approach to Customer Experience Management and Enterprise Feedback Management. Satmetrix is a team of highly qualified people passionate about our technologies and services as well as our employees and customers. Satmetrix offers competitive compensation, including health benefits and stock options, and more.

JOB DESCRIPTION:

  • Lead and co-ordinate development with remote teams
  • Work with senior management in Planning, scheduling and executing new feature development.
  • Work with product managers and customer facing teams to understand business requirements and translate them into world class software applications.
  • Analyze, innovate, architect, design and develop software programs for Customer Loyalty Applications.
  • Write designs and unit-test documents;
  • Write code, perform unit tests and bug fixes, and deliver high quality, world class products and technologies;
  • Work with QA to ensure highest quality for software deliverables. Review and contribute to integration and regression test plans created by QA.
  • Work with Documentation team to ensure highest quality documentation for software deliverables. Review and contribute to product documentation.

REQUIRED QUALIFICATIONS:

  • At least 8 years of recent experience in hands-on software design and coding; MS/BS in Computer Science or related field.
  • At least 3 years of experience in managing teams
  • Excellent problem solver, creative thinker, and extremely self-motivated.
  • Analytical and detail oriented. Able to prioritize, execute and deliver projects on time.
  • Process oriented; Able to mentor team members and take lead roles.
  • OOP and software design ability; should be able to create designs and write code that meets specified architectural objectives.
  • Strong design and coding experience in data warehouse, business intelligence tools and frameworks, dashboards and reporting applications.
  • Hard core Java development experience with broad skills in technologies such as J2SDK/J2EE, Servlets, and JDBC with skills to quickly learn and apply new technologies.
  • Experience in open source technologies with broad skills in technologies such as Apache, Jakarta, SOAP, AXIS, iBatis, Quartz, Spring Framework, JBoss Rules, Jboss App Server.
  • Strong SQL and data model design skills. Experience in one or more databases such as Oracle, MS-SQL Server.
  • Skilled in scripting languages such as Javascript, Perl and Linux/Unix Shell scripting.
  • Strong kills in XML schema design, XML parsing and processing, XPATH and XSLT.

DESIRED QUALIFICATIONS

  • Experience developing on-demand/SaaS platforms is a strong plus.
  • Experience in UI technologies such as JSP, JSF, AJAX and Applets is a plus.
  • Experience in an enterprise class software company is a plus.

Click here to apply.

Adobe Flex -Senior Software Engineer

We are looking for *star developers* to augment our growing team of Software Engineers at Satmetrix Systems. This is a full-time position in a fast paced and exciting development environment. You will be part of the core team that is responsible for designing and developing core frameworks and the next generation applications. Responsibilities:

  • Work with product managers and customer facing teams to understand business requirements and translate them into world class software applications.
  • Analyze, innovate, architect, design and develop software programs for frameworks, technology components and end user applications.
  • Write designs and unit-test documents;
  • Write code, perform unit tests and bug fixes, and deliver high quality, world class products and technologies;
  • Lead and co-ordinate development with remote teams when required
  • Assist in development planning, scheduling and execution.
  • Work with QA to ensure highest quality for software deliverables. Review and contribute to integration and regression test plans created by QA.
  • Work with Documentation team to ensure highest quality documentation for software deliverables. Review and contribute to product documentation.

Required Qualifications:

  • At least 5 years of recent experience in hands-on software design and coding; MS/BS in Computer Science or related field
  • Excellent problem solver, creative thinker, and extremely self-motivated.
  • Analytical and detail oriented. Able to prioritize, execute and deliver projects on time;
  • Process oriented; Able to mentor team members and take lead roles
  • Solid OOP and software design ability; should be able to create designs and write code that meets specified architectural objectives.
  • Strong design and coding experience in Server development, Web UI development or both. Strong skills in one or more of the following: application frameworks, server side components, Web UI frameworks, AJAX, Web Services.
  • Hard core Java development experience with broad skills in technologies such as J2SDK/J2EE, Servlets, JSP, JSF, AJAX, JBI/ESB, JAAS, JMX, JMS, JDBC, and multi-threading, with skills to quickly learn and apply new technologies; Able to program and debug in complex multi-threaded environments.
  • Strong kills in XML schema design, XML parsing and processing, XPATH and XSLT.
  • Strong SQL and data model design skills. Experience in one or more databases such as Oracle, MS-SQL, Sybase IQ; Experience in open source databases such as PostgreSQL / Bizgress MPP and MySQL is a plus.
  • Experience in open source technologies with broad skills in technologies such as Apache MyFaces, Struts/Shale, Tiles, Velocity, Jakarta, Jetspeed/Portals, SOAP, AXIS, Maven, Ant, Quartz, OJB, Hibernate, Spring Framework, JBoss Rules, Jboss App Server.
  • Skilled in scripting languages such as Javascript, Perl, PHP, Ruby, and Linux/Unix Shell scripting.
  • Strong platform skills in Linux/Unix. A Microsoft platform skill is a plus.

Desired Qualifications:

  • Experience developing on-demand/SaaS platforms is a strong plus.
  • Experience in developing Enterprise Integration products and connector using FTP, Email, REST/Web Services, etc. is a strong plus
  • Experience and skills in SOA/SCA, Workflow, BEPL, Data Warehousing, Analytics, AJAX, XFORMS, etc., are a strong plus.
  • Experience and skills in developing web based authoring tools is a strong plus.
  • Experience in an enterprise class software company is a plus.

Click here to apply.

Senior Business Consultant

Key Responsibilities:

  • Understand Satmetrix software platform and methodology
  • Educate clients/prospects on our methodologies and capabilities
  • Become an in-depth knowledge expert on a particular company’s business and deliver consulting engagements which include: Executive interviews, best practice and solution design workshops, creation and delivery of results presentations, ongoing value delivery
  • Lead client presentations and strategic discussions
  • Assist in preparation of work plans, including determination of project scope and approach
  • Provide strategic guidance to cross-functional teams during execution against program strategy
  • Work with the account management and professional services teams to deliver best practices solutions for our customers
  • Manage to several key metrics: customer retention, new business, customer loyalty and billable utilization
  • Act as an internal expert resource to field business impact questions
  • Act as a pre-sales resource when appropriate

Knowledge/Skills:

  • Strategic planning and program management
  • Develop business solutions using Satmetrix technology
  • Business process improvement/business process reengineering/change management
  • Market and survey research

Qualifications:

Hard skills

  • 7-10+ years strategic consulting / management consulting experience; advanced degree preferred
  • Experience with customer experience management, customer satisfaction / loyalty programs and survey-based research solutions
  • Very skilled in presentation development and delivery at the executive level
  • Establish and grow senior relationships that drive program adoption and increased business
  • Experience with enterprise software / technology solutions
  • Proven analytical and problem-solving abilities
  • Strong creativity, innovative skills to create a package of service offerings specific to solving a customer’s business problem
  • Some travel may be required (about 30%)

Soft skills

  • Solid interpersonal skills to interface with co-workers and customers.
  • Ability to manage specific tasks to completion with minimal direction
  • Ability to collaborate with clients, identifies engagement follow-on opportunities, and has a strong desire to excel
  • Excellent verbal and written communication skills
  • Very high attention to detail and quality

Click here to apply.

New York, New York

Customer Account Manager

The Customer Account Manager is responsible for managing and growing multi-year client relationships.

The primary objective of the role is fostering customer loyalty by ensuring that our customers fully utilize the value of our solutions and services. The secondary objective, and an outcome of the first, is to maintain the customers’ existing revenue spend and strategically up-sell Satmetrix products and services including new divisions. The goals of the position are based around retention and loyalty of existing customers as well as identifying new business development opportunities.

This role is designed for customer-facing professionals who are credible in addressing strategic business issues with executives, have a broad skill set in general business solutions and are able to work internally to craft solutions. This position is an excellent opportunity for individuals who want to work in a consultative client management role and have a direct impact on client company performance.

Responsibilities:

  • Identify and build relationships with senior executives and managers in client organizations.
  • Develop understanding of business issues and opportunities to deliver high-impact solutions. Manage the client roadmap.
  • Create high levels of customer loyalty within accounts.
  • Maintain and grow revenue from existing clients by selling new solutions to additional divisions
  • Lead the development of account plans and manage periodic account reviews.
  • Some travel may be required (<30%).

Requirements:

  • 5-10 years experience as a corporate account manager, management consultant, business development professional or similar strategic role.
  • High energy self-starter who thrives in a fast-paced environment.
  • Advanced communication, speaking, writing, and interpersonal skills.
  • Ability to interact with people at all levels of an organization, internally and externally.
  • Ability to work in cross-functional, results-oriented teams.
  • Strategic thinker with ability to clearly articulate and implement ideas.
  • Very high attention to detail and quality.
  • Quick, creative problem-solver.
  • Strong organization and multi-tasking skills.
  • Proven analytic skills; experience analyzing data and presenting results to executives.
  • BS/BA required; MBA / Masters greatly preferred.

Highly Desired Experience:

  • Consultative/solution sales.
  • Fortune 1000 client management.
  • Customer satisfaction or customer loyalty programs.
  • Enterprise software/solutions.
  • Understanding of business metrics and statistics.

Click here to apply.

Senior Business/Program Consultant

Key Responsibilities:

  • Understand Satmetrix software platform and methodology
  • Educate clients/prospects on our methodologies and capabilities
  • Become an in-depth knowledge expert on a particular company’s business and deliver consulting engagements which include: Executive interviews, best practice and solution design workshops, creation and delivery of results presentations, ongoing value delivery
  • Lead client presentations and strategic discussions
  • Assist in preparation of work plans, including determination of project scope and approach
  • Provide strategic guidance to cross-functional teams during execution against program strategy
  • Work with the account management and professional services teams to deliver best practices solutions for our customers
  • Manage to several key metrics: customer retention, new business, customer loyalty and billable utilization
  • Act as an internal expert resource to field business impact questions
  • Act as a pre-sales resource when appropriate

Knowledge/Skills:

  • Strategic planning and program management
  • Develop business solutions using Satmetrix technology
  • Business process improvement/business process reengineering/change management
  • Market and survey research

Qualifications:

Hard skills

  • 10+ years strategic consulting / management consulting experience
  • Must have BS degree, MBA or PHD preferred
  • Previous experience in Change Management, Customer Loyalty programs, customer satisfaction / loyalty programs and survey-based research solutions
  • Very skilled in presentation development and delivery at the executive level
  • Establish and grow senior relationships that drive program adoption and increased business
  • Experience with enterprise software / technology solutions
  • Proven analytical and problem-solving abilities
  • Strong creativity, innovative skills to create a package of service offerings specific to solving a customer’s business problem
  • Some travel may be required (about 30%)

Soft skills

  • Solid interpersonal skills to interface with co-workers and customers.
  • Ability to manage specific tasks to completion with minimal direction
  • Ability to collaborate with clients, identifies engagement follow-on opportunities, and has a strong desire to excel
  • Excellent verbal and written communication skills
  • Very high attention to detail and quality

Click here to apply.

Migration Project Manager

Key Responsibilities:

The Migration Project Manager reports to the Migration Practice Director and will interface with: Regional Program Managers and centralized Implementation Engineering, Production and QA teams to complete each migration. On a project-by-project basis there may also be interaction with our Education Consultants, subject matter experts from our Business Consulting team and 3rd party partners like Translation Services.

The Migration Project Manager will initially work closely with the Program Manager who is responsible for running the client Program on an ongoing basis to understand the client and their business and to map out the best migration strategy for that particular Program. Once this information is gathered, the Migration Project Manager will drive the mapping of the designed elements of the Program into a migration Specification and then this will become the basis of the delivery of the migration project.

The Migration Project Manager will then drive all the co-ordination & resources required to configure, build, test and deploy the Program on the new application as well as drive the migration of all historical data into the new application, whilst providing regular status updates to the Regional Team responsible for that client (the Program Manager, Customer Account Manager etc). Our Migration Project Managers are responsible for quality, on time and within budget delivery of migrated solutions and ultimately the customer’s satisfaction with the migration project itself.

Experience and Qualifications:

The successful candidate will possess the following attributes:

  • Strong business process focus and analytical skills
  • Passion for customer satisfaction
  • Drive for quality in all work products
  • Professional deportment that inspires confidence in customers
  • High degree of organization and motivation
  • Team leader and team player
  • Ability to manage conflicting requirements tempered with the willingness to escalate to management for visibility and/or guidance
  • Ability to understand and explain technical challenges/concepts to non-technical people
  • Excellent written and verbal communication skills in English

The successful candidate will have the following minimum qualifications:

  • Bachelor degree in relevant field
  • At least 3 years experience in customer-facing, project-based team
  • At least 4 years project management experience, specifically associated with systems implementation
  • 2 years experience of data/software migration projects and data mapping analysis & techniques
  • 2 years business requirements definition
  • An understanding of Software design and implementation cycles
  • Proficient skills with Microsoft productivity tools, such as Word, Excel, PowerPoint, Project, and Visio
  • Working knowledge of XML
  • Ability and willingness to travel on a limited basis

In addition, ideal candidates will have:

  • Masters degree or equivalent
  • Knowledge of developing custom solutions, integrating applications, and/or customizing ERP/CRM solutions
  • Some experience in business process reengineering related to software implementations for Fortune 1000 accounts.
  • Some experience in a role with Organizational Development-related responsibilities in Fortune 1000 accounts.
  • Software implementation background with analytical skill to design, troubleshoot, test and deploy software solutions, emphasizing the functional implementation of the system rather than the technical aspects
  • Project Management Professional (PMP) or similar qualification
  • Basic Web Design Principles and CSS knowledge would be useful.

Click here to apply.

Customer Account Manager

The Customer Account Manager is responsible for managing and growing multi-year client relationships.

The primary objective of the role is fostering customer loyalty by ensuring that our customers fully utilize the value of our solutions and services. The secondary objective, and an outcome of the first, is to maintain the customers’ existing revenue spend and strategically up-sell Satmetrix products and services including new divisions. The goals of the position are based around retention and loyalty of existing customers as well as identifying new business development opportunities.

This role is designed for customer-facing professionals who are credible in addressing strategic business issues with executives, have a broad skill set in general business solutions and are able to work internally to craft solutions. This position is an excellent opportunity for individuals who want to work in a consultative client management role and have a direct impact on client company performance.

Responsibilities:

  • Identify and build relationships with senior executives and managers in client organizations.
  • Develop understanding of business issues and opportunities to deliver high-impact solutions. Manage the client roadmap.
  • Create high levels of customer loyalty within accounts.
  • Maintain and grow revenue from existing clients by selling new solutions to additional divisions
  • Lead the development of account plans and manage periodic account reviews.
  • Some travel may be required (<30%).

Requirements:

  • 5-10 years experience as a corporate account manager, management consultant, business development professional or similar strategic role.
  • High energy self-starter who thrives in a fast-paced environment.
  • Advanced communication, speaking, writing, and interpersonal skills.
  • Ability to interact with people at all levels of an organization, internally and externally.
  • Ability to work in cross-functional, results-oriented teams.
  • Strategic thinker with ability to clearly articulate and implement ideas.
  • Very high attention to detail and quality.
  • Quick, creative problem-solver.
  • Strong organization and multi-tasking skills.
  • Proven analytic skills; experience analyzing data and presenting results to executives.
  • BS/BA required; MBA / Masters greatly preferred.

Highly Desired Experience:

  • Consultative/solution sales.
  • Fortune 1000 client management.
  • Customer satisfaction or customer loyalty programs.
  • Enterprise software/solutions.
  • Understanding of business metrics and statistics.

Click here to apply.

Program Manager

Join Satmetrix Systems, a team of highly qualified people passionate about optimizing the customer experience to improve loyalty and drive profitable growth. Be part of the team that is leading provider of the next generation customer experience solutions. Satmetrix Systems offers competitive compensation, including health benefits, stock options, and more. For more information on Satmetrix Systems, see www.satmetrix.com.

Satmetrix Systems, the global leader in enterprise-class customer experience management solutions, is seeking experienced consulting and implementation professionals with a business process consulting background to join our West-coast Professional Services team based in Foster City, California. The Professional Services team is responsible for working with our clients to design, implement and deploy Satmetrix solutions; helping our clients drive organizational change to improve their customer’s experience in ways that impact key business results. The Program Manager will require a technical knowledge of our platform capabilities and strong project management skills to achieve excellence in all aspects of solution delivery.

Key Responsibilities:

The Program Manager reports to the Regional Practice Director and will interface with: regional technical lead (application development) and centralized Implementation Engineering, Production and QA teams, Education and subject matter experts in our Business Consulting team.

The Program Manager works with our clients to understand business objectives and capture business requirements. They facilitate design sessions to define the appropriate Customer feedback mechanism and questionnaire, reporting and follow-up functionality. They determine the audience-specific information requirements and work with our Education team to ensure successful adoption. Program Managers coordinate with our technical team to design, develop and test CEM applications, while managing the client’s expectations and providing status. Post-deployment, Program Managers will help clients manage change cycles, prepare results analyses and presentations, and provide recommendations for future program and technical enhancements. Program Managers are responsible for quality, on time and within budget delivery and customer satisfaction.

Experience and Qualifications:

The successful candidate will possess the following attributes:

  • Strong business process focus and analytical skills
  • Passion for customer satisfaction
  • Drive for quality in all work products
  • Professional deportment that inspires confidence in customers
  • High degree of organization and motivation
  • Team leader and team player
  • Ability to manage conflicting requirements tempered with the willingness to escalate to management for visibility and/or guidance
  • Ability to understand and explain technical challenges/concepts to non-technical people
  • Excellent written and verbal communication skills in English

The successful candidate will have the following minimum qualifications:

  • Bachelor degree in relevant field
  • At least 3 years experience in customer-facing, project-based team
  • At least 4 years project management experience, specifically associated with systems implementation
  • 1 years business process analysis and design
  • 2 years business requirements definition
  • An understanding of Software design and implementation cycles
  • Some experience of Organizational Development
  • Proficient skills with Microsoft productivity tools, such as Word, Excel, PowerPoint, Project, and Visio
  • Ability and willingness to travel on a limited basis

In addition, ideal candidates will have:

  • Masters degree or equivalent
  • Knowledge of developing custom solutions, integrating applications, and/or customizing ERP/CRM solutions
  • Some experience in business process reengineering related to software implementations for Fortune 1000 accounts.
  • Some experience in a role with Organizational Development-related responsibilities in Fortune 1000 accounts.
  • Software implementation background with analytical skill to design, troubleshoot, test and deploy software solutions, emphasizing the functional implementation of the system rather than the technical aspects

Click here to apply.

Trivandrum, India

Linux System Administrator

Description/Profile

  • Daily monitoring and maintenance of servers
  • Perform back up, file replications and script management for servers
  • Test and apply new software and maintenance patches, including patch management services
  • Complete security audits on a routine basis
  • Administrative scripting with Perl and Shell
  • Perform other job-related duties as required
  • Strong knowledge of Red Hat Enterprise Linux Servers (networking and storage)
  • Familiarity with databases and web programming languages and automation
  • High Availability and failover scenarios, load balanced environments
  • working knowledge of storage environments (SAN, NAS)
  • Strong working knowledge in administering VMware ESX Servers
  • System administration for open source application servers and services: Apache/Tomcat, SSH, NFS, MySQL, PHP, SMTP, vsftpd, etc
  • Thorough understanding of the TCP/IP Suite (TCP, UDP, IP, ICMP, etc.) as well SNMP
  • Strong understanding of and ability to maintain custom kickstart and yum repositories
  • Thorough understanding of RPM, rpmbuild and custom package creation and management
  • Familiarity with DBMS systems such as MySQL, Oracle, DB2, and SQLServer is a plus
  • Automation via scripting (Perl, Shell)
  • Knowledge in ANT, MAVEN , CONTINUM is an added advantage
  • File Replication, File System Tuning, Upgrading and Configuring
  • Troubleshooting and Disaster Recovery
  • Excellent interpersonal and communication skills
  • Ability to work with minimum supervision
  • Familiarity with firewall setup/network security, VPN, Router is a plus
  • Participate in 2nd and 3rd shift (night shift) weekly rotations to provide 24×5 support

Requirements

  • Education: B Tech or MCA equivalent with3+ years Linux Server administration experience
  • RHCE is preferred
  • Windows 2003/2008 is a plus
  • Solid experience with multi-server environment / deployments
  • Ability to gather requirements, design and implement appropriate solutions
  • Strong process oriented experience in terms of implementation and completion

Click here to apply.

Implementation Engineer

The successful candidate will possess the following attributes:

  • Ability to understand business needs from specifications and functional requirements
  • Passion for customer satisfaction.
  • Drive for quality in all work products.
  • Professional deportment that inspires confidence in customers.
  • Problem solver, creative thinker and extremely self-motivated.
  • Highly organized and detail oriented.
  • Process oriented and communicative through entire development process
  • Team player with willing to express alternative ideas
  • Ability to manage conflicting requirements tempered with the willingness to escalate to management for visibility and / or guidance
  • Ability to understand and explain technical challenges/concepts to non-technical people
  • Excellent written and verbal communication skills in English

The successful candidate will have the following minimum qualifications:

  • Bachelor degree in relevant field.
  • 1-3 years experience developing solutions using XML, AJAX, HTML, CSS, SQL and JavaScript
  • Experience in XML, AJAX and SQL scripting.
  • Familiarity with Internet technologies including Java, JSP, JSTL, XML, IIS, Tomcat, HTTP and FTP
  • Knowledge of JavaScript including client-side validation techniques and cross-browser issues
  • Exposure to product or service sales cycle and pre-sale activities.
  • Exposure to versioning systems like Subversion, CVS and VSS.
  • Proficient skills with Microsoft productivity tools such as Word, Excel, PowerPoint, Project and Visio.

In addition, ideal candidates will have:

  • Fluency with hand-coded, standards-compliant HTML, XML and CSS.
  • Computer Science degree or equivalent

Click here to apply.

Financial Analyst

Job Description

  • Perform variance analyses between departmental budgeted and actual results. Research variances and provide analysis for feedback to Manager, Financial Planning and Analysis (FP&A) and to Budget Owner(s).
  • Reconcile department expense accounts and propose adjustments as needed.
  • Prepare monthly variance reports including analysis for review with the Manager, FP&A and Budget Owners.
  • Update Variance reports for new formats and organization as needed.
  • Work with Business Analysts to validate new reports.
  • Assist the Manager, FP&A in the preparation of annual and quarterly updates to the budget and review of departmental budget data.
  • Maintain department expense budgets in NetSuite and update as needed.
  • Assist in the monitoring of expenditures associated with project contracts.
  • Review project cost margins and prepare financial analyses by project, customer, product line for Regional and Operational teams as needed.
  • Prepare forecast vs. actual results analysis of the Billing Forecast.
  • Maintain various spreadsheets as needed.
  • Perform ad hoc analysis.
  • Use various software applications, such as spreadsheets and charts, to assemble, manipulate and/or format data and/or reports.

Required Qualification

  • Bachelor’s/PG degree in related discipline or equivalent experience required.
  • 3-5 years of finance experience.
  • A minimum of four years of experience performing financial modeling and analysis, and demonstrated proficiency and accuracy in spreadsheet applications.
  • Knowledge of budgeting and forecasting techniques as well as proficiency with financial statement analysis and projection.
  • Knowledge of overall business unit operations including business processes, revenue and cost components and drivers of these measures.
  • Experience with NetSuite preferred.

Click here to apply.

IT/Systems Engineer

Job Description

  • Experience on Windows Active Directory, Blackberry Enterprise Server, Nortel Voice solution
  • Experience on Windows Domain server and Exchange server 2003
  • Candidates should have the ability to troubleshoot Outlook and Exchange server 2003
  • Maintain Firewall, Cisco Router, Cisco switches and VPN connectivity connecting global offices
  • Excellent communication skills (spoken and written)

Required Qualification

Engineering or MCA graduate; 3+ years relevant IT/System Engineering experience

Click here to apply.

Finance Executive

Job Description

Knowledge of accounting practices, Billings, Tracking revenue milestones, AR Collections, knowledge in accounting packages.

Required Qualification

B Com/M Com with 4 plus experience

Click here to apply.

Senior Research Analyst

Key Responsibilities

The Satmetrix India market research team works collaboratively with a number of other areas of the Satmetrix business: performing periodic review and analysis of client data to support Satmetrix client presentations, providing analytic support for independent research for Satmetrix Marketing, and providing advanced statistical analysis to support custom consulting deliverables. We’re looking to grow our team by adding a dynamic Senior Research Manager who possesses a strong analytic background, managerial experience, and a history of proven results.

Key responsibilities will include:

  • Directing a team of market research professionals in the Satmetrix India office
  • Working cross-functionally with other areas of the Satmetrix business (e.g., professional services, business consulting, methodology, marketing) to support client-facing deliverables
  • Balancing multiple projects to deliver expected deliverables on time and with quality
  • Supporting Satmetrix methodology and marketing in formulating white papers and other research based publications
  • Bringing a high degree of energy and enthusiasm to the team
  • Familiarity with attitudinal (survey) measurement and analysis (including sampling, data manipulation, weighting, and analysis). Experience with customer satisfaction or loyalty programs or related domain experience a plus.
  • Familiarity and understanding of business process and operational metrics.
  • Familiarity with financial metrics on a firm level (e.g., revenue, growth, profitability) as well as a customer level (e.g., ARPU, NPV, cost to serve, customer tenure).
  • Strong analytical skills and expertise in advanced statistical techniques (including predictive modeling, economic and operational linkage models).
  • Strong communication skills: research writing and publication skills, ability to understand and explain analytic and statistical concepts and results to non-technical audiences.
  • Proven track record of managing small to mid-sized teams of analytic professionals.

Required Qualification

  • Advanced degree (Masters ) in a quantitative research field (e.g., Social or Cognitive Psychology, Industrial/Organizational Psychology, Econometrics, Market Research, Statistics)
  • Minimum 8-10 years of work experience in market research or business statistics context providing strategic guidance to business clients
  • Minimum 5 years of experience managing and directing market research professionals
  • Proficiency with one or more statistical analytic packages (e.g., SPSS, SAS, Cognos)
  • Proficiency with Microsoft productivity tools, such as Word, Excel, PowerPoint, Project, and Visio

Click here to apply.

Senior Technical Manager

Job Description

  • Manage the delivery of technical support for our Satmetrix customers. Expand and enhance the delivery processes for technical information within the user community.
  • Manage and resolve customer issues and escalations.
  • Interface with Program and Account Managers, Product Development, and Production IT to help drive timely resolution of customer issues.
  • Actively drive and manage the hiring, retention and performance management of your support team
  • Actively participate in knowledge sharing efforts within the team and across the company
  • Create self-help tools for the local Support Engineering team
  • Be a technical, domain expert available to answer questions for the local team
  • Participate in department/cross-functional/other company meetings

Experience and Qualifications:

The successful candidate will possess the following attributes:

  • Passion for delivering customer success.
  • Proven experience in supporting technical solutions on business application software for Fortune 500 companies
  • Specific experience with SaaS technologies around Customer Relationship Management (CRM), Human Capital Management (HCM), Enterprise Resource Planning (ERP) and Data warehousing platforms
  • A drive for quality in all work products
  • Drive continuous service improvements based on quality metrics and customer feedback
  • Professional demeanor that inspires confidence in customers and the team
  • Problem solver, creative thinker, and extremely self-motivated
  • Highly organized and detail oriented
  • Process oriented and communicative through entire support process
  • Team leader and team player
  • Willing to express alternative ideas in constructive and positive method
  • Exceptional interpersonal skills, with a focus on listening and questioning skills.
  • Ability to manage conflicting requirements tempered with the willingness to escalate to management for visibility and/or guidance
  • Supports the organization by sharing client information and responding to inquires from other areas of the organization
  • Excellent written and verbal communication skills in English

The successful candidate will have the following minimum qualifications:

  • Proven ability to lead, mentor, retain and develop a cross functional technical support engineering team
  • BCs or greater degree in Computer Science or equivalent
  • 10+ years experience in leadership role managing team members
    - 4+ years as a technical leader for a software company delivering high quality support to client solutions.
    - 6+ years of leadership responsibility for teams of 10 employees or greater with a focus in managing, organizing and coordinating technical support resources.
  • Hands on experience with enterprise software both defining and supporting end customer solutions.
  • A reputation as a leader who can show measurable success in growing customer satisfaction.
  • Strong development experience with object-oriented development languages and working knowledge of technical tools including Java, XML and SQL

Click here to apply.

Senior Flex Developer

Job Description:

Experience and Education :

  • Engineering or MCA graduate with 4+ years of hard core software engineering experience.

Job Profile :

  • Minimum 2 + years of experience with enterprise level application development of Adobe Flex framework/ActionScript
  • Must have basic SQL/DB skill from application development perspective
  • Must have basic programming skills : Java/J2EE, JavaScript, AJAX, CSS
  • Must have solid OOP and software design ability
  • Must have experience in Adobe Flex development framework e.g. Caingone/PureMVC
  • Experience and skills in Adobe AIR, enterprise class software company and developing Flex custom component is a plus
  • Experience in developing WYSIWYG online form using Flex is a plus. Skills in XML schema design, XML parsing with processing and developing on-demand/Saas platforms is a plus

Click here to apply.

Assistant Controller, International Operations

Job Description:

The Assistant Controller, International Operations will be expected to assume the role and responsibilities of a strong business manager focused on maintaining strong accounting and financial controls over international operations in India and United Kingdom, supporting Corporate accounting and finance team, improving business efficiency and supporting the head of local business units in delivering continuously improved results and higher returns on investment.

Financial Planning and Analysis:

  • Co-ordinate and participate in the financial planning process for business units in India and UK
  • Lead and coordinate the development of automated general ledger and related systems to upgrade reporting and consolidation of information in the US corporate headquarters
  • Compile and analyze of information from various functional departments
  • Derive explanations/clarifications and prepare management reporting including detailed performance commentary.
  • Work pro-actively to support decision making on specific issues to improve performance efficiency and action plans for future success.

Controllership :

  • Financial Manager: The Assistant Controller is responsible for ensuring compliance with Policies and Procedures of the parent corporation and also with all requirements of local law and to develop, maintain and document compliance with internal controls.
  • Commercial and Contracts Responsibility: In this role the Assistant Controller is expected to participate in all decision making, particularly which results in a financial commitment on behalf of the subsidiary company.
  • Cash Management and Custodianship of Assets: The Assistant Controller is responsible for recording and ensuring safety of cash accounts and all other assets belonging to the company or in the custody of the company – this responsibility is discharged by ensuring presence of adequate controls and by taking adequate insurance.
  • Co-ordination of Internal and External Audit and Tax Filings: The Assistant Controller is the first point of contact for the local Auditors and will co-ordinate the entire audit ensuring availability of information, records and people. He/she will agree on implementation of recommendations and will sign off on the Audit findings with the business unit head and the US Controller.

Acting as the Conscience Keeper:

In any business unit, one of the most important roles that the Finance leader plays is that of a conscience keeper ensuring that the interest of the company is always protected and that personal issues do not cloud business decisions.

Cross-Functional Manager:

Act as mentor and manager of a staff of at least three direct report employees. Work closely with the HR Manager on matters of employee relations, compensation, merit or bonus programs and the like. Work closely with the business applications staff on best practices for reporting operating metrics and performance improvement strategies.

Reporting to: Corporate Controller with dual responsibility to Regional VP

Qualifications:

Qualified Charted Accountant; Prior success in Accounting or financial management of a 100-person India subsidiary of US corporation; university degree in accounting or finance.

Years of Relevant Experience:

Qualified 3 – 8 yrs

Click here to apply.

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Project Leader / Senior Project Leader – Job ID: SMX08015

We are looking for highly motivated and hardworking *star developers* with proven leadership skills to augment our growing product development team. This is a full-time position in a fast paced and exciting development environment. You will be responsible for a team of high caliber developers and will provide hands-on leadership to architect, design, develop, and deliver core frameworks and next generation end user applications.

Job Description

  • Work with product managers, development management and customer facing teams to understand business requirements, innovate solutions, create designs and translate them into world class software applications
  • Analyze, innovate, architect, design and develop software programs for frameworks, technology components and end user applications
  • Assist in development planning, scheduling and execution; manage multiple priorities
  • Lead and co-ordinate development with local and remote teams; play dual role as hands on programmer and lead responsible for development and maintenance of products assigned
  • Write designs and unit-test documents
  • Write code, perform unit tests and bug fixes, and deliver high quality, world class products and technologies
  • Work with QA to ensure highest quality for software deliverables. Review and contribute to integration and regression test plans created by QA
  • Work with Documentation team to ensure highest quality documentation for software deliverables. Review and contribute to product documentation
  • Work closely with the Professional Services teams to support implementations when required
  • Work with support to provide timely resolutions and bug fixes to maintain service level agreements
  • Continuously evaluate, design and improve software development, delivery processes

Requirements

  • Engineering or MCA graduate; 5+ years of hard-core software engineering with prior project leader experience
  • Excellent problem solver, creative thinker, quick learner and extremely self-motivated
  • Analytical and detail oriented. Able to prioritize, execute and deliver projects on time; able to successfully handle multiple priorities
  • A likeable people person who is performance oriented and has impact and persuasiveness to bring continuous innovations and results from the team
  • Process oriented and passion for doing it right with uncompromising quality of work
  • Able to mentor team members and peers; Skilled and passionate to continuously improve software development and delivery processes
  • Ability to create top class designs and code that meets specified architectural objectives.
  • Excellent verbal and written communication skills in English
  • Programming skills: Java, JSF, JavaScript, AJAX, Flex, AIR, XML, SQL, Spring Framework and Web Services; Hard core Java experience using technologies such as J2SDK/J2EE, Servlets, JBI/ESB, JAAS, JMX, JMS, JDBC, and multi-threading is a plus; Able to program and debug in complex multi-threaded environments
  • Skills in XML schema design, XML parsing and processing. XPATH and XSLT is a plus
  • SQL and data model design skills. Experience in one or more databases such as Oracle, SQL Server. Experience in open source DB such as PostgreSQL and MySQL is a plus
  • Experience in open source technologies such as Apache MyFaces, Velocity, Jakarta, Portals, SOAP, AXIS, Maven, Ant, Quartz, iBATIS, Spring Framework, JBoss is a plus
  • Skilled in scripting languages such as Javascript, ActionScript
  • Experience developing on-demand/SaaS platforms is a plus
  • Experience in SOA, Workflow, BEPL, Data Warehousing or Analytics is a plus
  • Experience in an enterprise class software company is a plus
  • Experience in Test Driven Development (TDD) is a plus
  • Strong platform skills in Linux/Unix. Microsoft platform skill is a plus.

Click here to apply.

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Development Manager / Senior Development Manager – Job ID: SMX08010

We are seeking highly motivated and hardworking development manager with hands-on skills in architecting, designing and coding enterprise class software applications, to augment our growing product development team. This is a full-time position in a fast paced and exciting development environment. You will be responsible for a team of high caliber developers and will provide hands-on leadership to architect, design, develop, and deliver core frameworks and next generation end user applications.

Job Description:

  • Recruit, manage and provide hands-on leadership to a team of software engineers;
  • Lead and co-ordinate development with local and remote teams; manage all aspects of the product engineering and maintenance of products assigned
  • Work closely with senior management to translate technology direction and product strategies into cutting edge technologies and product features. Work with senior management to plan, schedule, execute and deliver high quality software on time.
  • Work closely with product managers and customer facing teams to understand functional and technical requirements and translate them into world class software applications
  • Analyze, innovate, architect, design and develop software programs for frameworks, technology components and end user applications; Code and debug complex issues when required
  • Write and review designs and test documents
  • Work with QA to ensure highest quality for product deliverables. Review and contribute to various test plans created by QA
  • Work closely with the Professional Services teams to support implementations when required
  • Work with support to provide timely resolutions and bug fixes to maintain service level agreements
  • Design and develop proof of concept prototype for advanced features and new product conceived
  • Work with Documentation team to ensure highest quality documentation for software deliverables. Review and contribute to product documentation
  • Continuously evaluate, design and improve software development, delivery processes.

Requirements:

  • Engineering or MCA graduate; 7+ years of hard-core software engineering with prior development management experience
  • Excellent problem solver, creative thinker, quick learner and extremely self-motivated
  • Analytical and detail oriented. Able to prioritize, execute and deliver projects on time; able to successfully handle multiple priorities
  • A likeable people person who is performance oriented and has impact and persuasiveness to bring continuous innovations and results from the team
  • Strong understanding of enterprise applications and heterogeneous computing networks, with an ability to communicate effectively with all levels
  • Process oriented and passion for doing it right with uncompromising quality of work
  • Able to mentor team members and peers; Skilled and passionate to implement and continuously improve software development and delivery processes
  • A desire to impact the bottom-line for a dynamic company
  • Excellent verbal and written communication skills in English
  • Ability to create top class designs and code that meets specified architectural objectives.
  • Programming skills: Java, JSF, JavaScript, AJAX, Flex, AIR, XML, SQL, Spring Framework and Web Services; Hard core Java experience using technologies such as J2SDK/J2EE, Servlets, JBI/ESB, JAAS, JMX, JMS, JDBC, and multi-threading is a plus; Able to program and debug in complex multi-threaded environments.
  • Skills in XML schema design, XML parsing and processing, XPATH and XSLT.
  • SQL and data model design skills. Experience in one or more databases such as Oracle, SQL Server. Experience in open source DB such as PostgreSQL and MySQL is a plus.
  • Experience in open source technologies such as Apache MyFaces, Velocity, Jakarta, Portals, SOAP, AXIS, Maven, Ant, Quartz, iBATIS, Spring Framework, JBoss.
  • Skilled in scripting languages such as Javascript, ActionScript.
  • Experience developing on-demand/SaaS platforms is a plus.
  • Experience in SOA, Workflow, BEPL, Data Warehousing or Analytics is a plus.
  • Experience in an enterprise class software company is a plus
  • Experience in Test Driven Development (TDD) is a plus
  • Strong platform skills in Linux/Unix. Microsoft platform skill is a plus.

Click here to apply.

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Release Lead/Engineer – Job ID: OLN09001

Job Description

  • Work closely with IT team and analyze, architect, design, implement and maintain software development infrastructure such as Source control system, Build System, Development environments.
  • Work closely with engineering team/QA team, continuously evaluate, design and improve technology stack, software development life cycle and development processes.
  • Work with engineering team leads/IT team/senior management to provide timely resolutions for development environment and maintain service level agreements
  • Work with engineering team leads/senior management to plan, schedule, execute and release of high quality software development project on time.

Candidate Qualifications and Requirement:

Required good knowledge of ant, maven, cvs/subversion or other sournce control system, junit, eclipse, clover, maven, continuum, windows/linux environment scripting. RDBMS basics (e.g. SQLServer/Oracle/MySQL) basic linux command/administration skill

Desirable skill sets:

  • DBA experience is higly plus
  • Java/J2ee basics,
  • Eclipse basics,
  • Apache Tomcat basics,
  • JBoss basics,
  • Java Checkstyle.

Qualification

Engineering or MCA graduate or 5+ years of experience in relevant feilds. 3+ years of Release Managment/DBA/Linux System

Click here to apply.

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DBA – Job ID: SMX09003

Job Description

  • Installation of new software related DBMS software — It is primarily the job of the DBA to install new versions of DBMS software, application software, and other software related to DBMS administration. It is important that the DBA or other IS staff members test this new software before it is moved into a production environment.
  • Configuration of hardware and software with the system administrator (IT team) for DBMS.
  • Security administration — monitor and administer DBMS security. This involves adding and removing users, administering quotas, auditing, and checking for security problems.
  • Data analysis— The DBA will frequently be called on to analyze the data stored in the database and to make recommendations relating to performance and efficiency of that data storage.
  • Database design (preliminary)
  • Data modeling and optimization
  • Responsible for the administration of existing enterprise databases and the analysis, design, and creation of new databases.
  • Data modeling, database optimization, understanding and implementation of schema, and the ability to interpret and write complex Structured Query Language (SQL) queries
  • Proactively monitor systems for optimum performance and capacity constraints
  • Establish standards and best practices for SQL
  • Interact with and coach developers in SQL scripting

Candidate Qualifications and Requirement:

Required good knowledge of Database Administration and RDBMS advance skills(e.g. Oracle/Oracle/MySQL/SQL Server) Strong SQL skills, Linux command/administration skill, Windows/linux environment scripting, 3+ years DBA experience.

Click here to apply.

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