Text Analytics

Actionable insights at the speed of thought.
Hearing and understanding your customers’ comments tells you what’s important to them. More valuably, it allows you to take action based on this insight. Text Analytics from Satmetrix helps you develop a discipline for analyzing and acting on customer insight, whether it comes from solicited input or social media comments.

Our Text Analytics solution is not only fast and comprehensive, it’s fully integrated into our product so that you can put results to work in your Net Promoter program immediately for maximum business impact.

Comments to insight to action in a flash.




Analyze this.
Evaluate all of your customer comments, not just a sample, without sacrificing speed. Automated tagging and reporting makes it easy to get results and insights from very high volumes, across multiple languages, geographies, and other segments without subjective interpretation.
Assigned, sealed, delivered.
Qualify customer insight to provide better analysis and support business prioritization and transform all levels of the organization.

Chart imitates life.
Identify and track key customer themes over time. Compare and chart comments against Net Promoter scores to understand which areas are most critical to your Net Promoter performance.


Seek the truth.
Pinpoint insights relevant to specific customer segments (by Promoters and Detractors, by product, by channel, by region – any way you want). View comments organized the way you want for fast exploration. Drill down to the survey itself and search across programs.

Act now!
Spend less time processing and fussing with data, get to root causes quickly and drive process improvements that transform your customer experience.




Text Analytics – part of doing Net Promoter right.
Text Analytics is included in the fast, powerful, and complete Net Promoter in the Cloud platform from Satmetrix. Learn more about our software here.
Interested in learning a little bit more about how Satmetrix solutions can help you understand your customer? Click here, let’s start a conversation.