Role-based Action Reporting

Power to your people.
Transform your business by inspiring every employee to be customer-obsessed and assigning critical Net Promoter actions to the person best positioned to respond. Role-based Action Reporting from Satmetrix makes Net Promoter collaborative, engaging your team at every level for maximum results.

Our Role-based Action Reporting solution is comprehensive, powerful, and fully integrated into our software. You can put results to work in your Net Promoter program immediately for maximum business impact.

Want success? Role with it.




Close the loop. Open the door.
When you close the loop successfully, it’s a powerful competitive advantage – customers will see how quickly and effectively you hear and respond to their issues. And you’ll drive overall customer focus by capturing front-line learning and sharing it throughout your business.
Go, team, go!
Empower employees to engage your Detractors and bond with your Promoters, driving superior Net Promoter performance. Save at-risk customers and accounts with timely intervention. Uncover growth opportunities; upsell and cross-sell. Mobile applications support users on tablets and smartphones so your employees aren’t tied to a desk and can take action and see results.

Go native.
Our software works the way you already do, using applications you already know. Our unique Microsoft Outlook® integration makes alert handling simple and effective. Microsoft Powerpoint® integration lets you create and distribute updated and role-appropriate data to key stakeholders easily. Our powerful CRM Connect feature allows agents to work in familiar applications such as Salesforce and Oracle.
Cause and effectiveness.
Create and manage a real-time to-do list for every role, making closing the loop faster and more effective. Data hierarchies ensure that people see only the relevant data they need in order to perform and be effective and accountable.


Role-based Action Reporting – part of doing Net Promoter right.
Role-based Action Reporting is included in the fast, powerful, and complete Net Promoter in the Cloud platform from Satmetrix. Learn more about our software here.

Interested in learning a little bit more about how Satmetrix solutions can help you understand your customer? Click here, let’s start a conversation.