Bring at-risk customers back home with fast attention and issue resolution.
Transform customer opinion by uncovering root causes and acting quickly to surprise and delight.
Detractor recovery is a fundamental aspect of any Net Promoter program, and we make it even more powerful with fast execution and unique workflow features.
Ultra-fast alerts, push notifications to keep your team informed, and configurable rules to manage the process are all part of Net Promoter in the Cloud. Unique integration with Microsoft Outlook and process support for closed-loop follow up streamline responsiveness.
Discover, uncover, recover. You’re covered.
|Red alert! Red alert!
Configurable alerts get issues sent to the right person or team for prompt resolution.
Within moments of a negative customer response the right members of your team are on top of the issue and engaging in the process of recovery.
The fastest closed-loop capability around reduces negative business impact. Fast attention fosters loyalty and can even transform a Detractor into a Promoter.
Know before you grow.
Managers can analyze outcomes captured in customer recovery to understand the root cause and implement changes (people, training, process, systems) and track team execution of the overall process as well as monitor individual performance.
|Go with the workflow.
Our best-practice processes are integrated with Microsoft Outlook – so your Detractor recovery efforts work the way you already do, and your team will be more effective using applications they know. Business View for each role provides a list of targeted action items to help ensure and enhance productivity.
|Recover Detractors – part of doing Net Promoter right.
Recover Detractors is included in the fast, powerful, and complete Net Promoter in the Cloud solution from Satmetrix. Learn more about our software here.
|Interested in learning a little bit more about how Satmetrix solutions can help you understand your customer? Click here, let’s start a conversation.|