Technology innovation from the people who invented Net Promoter.

Satmetrix (literally) wrote the book on Net Promoter. We put every key capability needed to power top-performing Net Promoter initiatives into our software. The best Net Promoter programs run on Satmetrix.

Power to the Promoters! Mobilize Promoters. Put the influence of enthusiastic customers to work. Empowering your Promoters to be more active in their social networks can have a huge impact for your business. We make it easy to spread recommendations, build positive word of mouth, and get more “likes” than you ever imagined, all from the comfort of your Net Promoter program. Learn more.

Make dollars from sense. Text Analytics. Profit from what customers really think – right now. Distill meaning from an ocean of customer comments fast with the market leader in time-to-value. While other solutions take up to a year to train, our Text Analytics capability is up and running quickly, chews through masses of data lightning-fast, and generates actionable insight at a fraction of the cost. Don’t wait for results – get them now. Learn more.

Net Promoter gets social. SparkScore. Understand the social web (at last!) with Net Promoter. Introducing Satmetrix SparkScore™ – a true breakthrough to understanding the social web in a language you already speak: Net Promoter. Comprehensive and highly accurate, the world’s official Social Net Promoter Score integrates social media activity into your customer experience so you can measure and manage it as part of your Net Promoter program. Learn more.

Want success? Role with it. Role-based Action Reporting. The power of information exactly where it’s needed. The right information to the right people for faster results. Our technology engages members of your team with exactly the information each needs to perform successfully and feel accountable. From desktop or mobile devices, from managers to the front line, get data to where it’s most useful and see your business grow. Learn more.

Search and rescue. Recover Detractors. Resolve customer issues fast for powerful results. Bring at-risk customers back home with prompt attention and issue resolution. Transform customer opinion by identifying issues and closing the loop, empowering the right individuals and teams to act to surprise and delight. Detractor recovery is a key part of your Net Promoter program, and we make it even more powerful with role-based execution and unique workflow features. Learn more.

Interested in learning a little bit more about how Satmetrix solutions can help you understand your customer? Click here, let’s start a conversation.