CMO Summit, Monterey, California December 11th 2008 Answering the Ultimate Question: Measuring, Monitoring and Actioning on Customer Experience and Engagement Richard Owen, Author, Answering the Ultimate Question Net Promoter® Conference, San Francisco The 3rd annual Net Promoter Conference is January 26-27, 2009 in San Francisco , followed by Net Promoter Customer Loyalty Certification training on January 28-30, 2009. Get inspiration, best practices, and practical tips for building loyalty with customers and instilling a customer-centric DNA throughout your organization. Speakers include: Brad Smith, President and CEO, Intuit Tony Hsieh, CEO, Zappos.com Joseph Jaffe, author of Join the Conversation and Life after the 30 Second Spot Fred Reichheld, author of The Ultimate Question Richard Owen and Dr. Laura Brooks , authors of Answering The Ultimate Question Bruce Temkin, Vice President and Principal Analyst, Forrester Research Plus practitioners from: America First Credit Union , CareerBuilder.com, eBay, GE Healthcare, Logitech, Paul Davis Restoration, Progressive Companies, PricewaterhouseCoopers, Radiant Systems, Swiss Reinsurance, The West Paces Hotel Group, Veritude, and others. For more information, visit the conference website. Net Promoter® Conference, London June 4-5, 2009 Grange City Hotel, Tower Hill Planning has begun for our next Net Promoter conference in Europe. Mark your calendars for the week of June 1-5, 2009. We will offer the Net Promoter Customer Loyalty Certification Course June 1-3, followed by our annual European conference in the heart of the City of London, June 4-5. > Submit a Speaker Abstract > Request an Invitation to Attend