Satmetrix has the technology, experience, and expertise to accelerate the success of your customer experience program. Satmetrix is the co-developer of the Net Promoter® discipline, and for more than a decade we’ve been the recognized leader in executing complex customer experience programs. Our best practices are embedded in the Satmetrix Xperience™ application, and built-in tools and functionality make it easy to leverage the extensive knowledge we’ve gained in hundreds of successful customer engagements worldwide.

We help you with every aspect of your program—from designing a questionnaire that improves your response rates, to providing an in-depth explanation of data and best practices, to helping you understand where to invest your resources to create loyal customers and drive innovation and growth. Simply put, with Satmetrix you’ll replace guesswork with hard data, and you’ll accelerate your efforts to drive customer loyalty and business growth.

Enterprise Software to Improve the Customer Experience

Satmetrix Xperience combines critical customer experience management elements into a powerful software application. These elements include transactional, relationship, and ad hoc survey capabilities; a powerful text-mining engine to categorize and report on verbatim comments for deeper insights; and easy-to-use reporting and dynamic analytics that deliver relevant views across your organization. Our robust, integrated platform includes:

  • Dashboards and role-based reporting. View dashboards and create push reports using roles and restrictions.
  • Action management. Distribute real-time alerts to employees to enable immediate follow-up to address customer issues.
  • Powerful search. Easily find the information you need in respondent feedback by contact or on the Satmetrix website.
  • Powerful integrations. Works with Salesforce.com,® Siebel OnDemand,® Microsoft Outlook and PowerPoint, and Web services.
  • Questionnaire Designer. Access to create, edit, and translate your questionnaires, invitations, and reminders.
  • Flexible reporting. Filter by segment, region, product, and more to easily slice data
    and reveal insights.
  • Software-as-a-service delivery. Provides a standards-based, highly available and secure platform for your application.

Learn more about Satmetrix Xperience

Ready to start a conversation?

Call us at 888.800.2313 (North America) or +44 845 371 1040 (outside North America) or click here.