Certification and Training to Drive Success

Academy Courses Deliver Best Practices for Your Customer Experience Program

Satmetrix has been helping companies succeed at customer experience management since before we co-developed the industry-transforming Net Promoter Score. We’ve been developing and refining best practices ever since. Courses distill our battle-tested approaches that we deliver via self-paced, online learning or in person. We bring you real-world case studies, practical guidance, and research-backed best practices. And we do it in convenient, affordable training that focuses your workforce on improving the customer experience. Access our courses online in the Satmetrix Academy, or find out how to learn from us in person.

Net Promoter Certification

Earn the Industry’s Most Coveted Credential

This comprehensive online course turns you into an expert on building, refining, and managing a world-class customer experience program.

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Net Promoter Economics

Take Your Knowledge to the Next Level

Intended as a follow up to the material covered in Net Promoter Certification, this course explains how Net Promoter affects the bottom line.

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In-Person Training

Experience Our Expertise Up Close

We can bring our training on site for your employees, and we occasionally offer in-person trainings open to the public. We’ll tell you more.

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Training to Transform the Customer Experience

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