Satmetrix>About>[ Events & Press ]

Events & Press

Upcoming Net Promoter Certification Courses

Get the most from your customer experience program and people with the only official Net Promoter training and certification on the planet.

On Demand

Register for our online course

In Person

See a list of in person training opportunities


April 22, 2014

Satmetrix Introduces New Cloud-based Customer Experience Management Solution For Small & Mid-Sized Businesses

March 5, 2014

USAA, Kaiser Permanente,, Pandora, Costco, Wegmans, Apple, TracFone, Southwest and Westin Among the Highest in Customer Loyalty in the 2014 Satmetrix® Net Promoter® Benchmarks

January 9, 2014

How to be one of the 10% that have Net Promoter success

January 6, 2014

5 customer experience success methods of 2013

October 15, 2013

Satmetrix Pro Makes Its Debut

October 1, 2013

Satmetrix Makes Business-Class Net Promoter Software Affordable and Easy to Implement with Satmetrix Pro

Satmetrix Releases Satmetrix Pro for Net Promoter Implementations

September 19, 2013

What Are Net Promoter Scores?

June 3, 2013

Achieving The Unreachable Goal

May 27, 2013

When disaster strikes, how do you regain customer trust?

April 24, 2013

USAA, Costco, Apple,, Southwest Airlines, Trader Joe’s and Marriott Among the Highest in Customer Loyalty in the 2013 Satmetrix® Net Promoter® Benchmark Study

January 18, 2013

Seventh Annual Satmetrix Net Promoter Conference to Focus on the Heart of Customer Experience

December 13, 2012

Satmetrix® Adds Advanced Customer Experience Management Features for Businesses Using Net Promoter® to Recover Detractors and Mobilize Promoters

December 8, 2012

Satmetrix Delivers Best-in-Class Customer Experience Management Software Within Reach of Every Business with NPS Go

December 07, 2012

Satmetrix Launches Net Promoter in a Napkin

December 6, 2012

Satmetrix Partners with Customer Experience Thought Leaders to Launch NP360

November 22, 2012

How to choose the right CRM consultant

November 20, 2012

Customer Experience: The Buck Doesn’t Stop with Black Friday and Cyber Monday

October 16, 2012

Businesses Build Customer Value with NPS Go!

October 14, 2012

Tesco Mobile Triumphs in Net Promoter Score Rankings

October 3, 2012

Marketeurs BtoB, comment soigner votre complexe Social CRM – Par Frédéric Durand, Président de Diabolocom

September 25, 2012

Brands are getting serious about social data

September 21, 2012

Apple retains top spot in annual Net Promoter Score rankings

September 19, 2012

Tesco Mobile Triumphs in Net Promoter Score Rankings

September 19, 2012

Les voyagistes en ligne peinent à fidéliser leurs clients

September 19, 2012

E-tourisme : les Français infidèles aux sites web

September 19, 2012

Les agences de voyages en ligne ne parviennent pas à fidéliser leurs clients

September 18, 2012

Les Français sont de moins en moins fidèles aux grandes marques

August 30, 2012

What Franchises Need To Know About Satmetrix

August 11, 2012

What You Need to Know About Your Net Promoter Score to Help Grow Your Franchise Business Profitably (Q&A with Steve Baxter of Satmetrix)

August 1, 2012

The 2012 CRM Influential Leaders

July 30, 2012

Social Media Strategy? Think Customer Experience Management Instead

July 23, 2012

Social Pros 26 – Richard Owen, Satmetrix

July 18, 2012

Satmetrix helps keep score when “sparks” fly on the Social Web

July 8, 2012

Companies Use Social To Track And Follow-Up on Brand Mentions

July 8, 2012

Its 2012 And B2B and B2C Companies Still Don’t Get it

June 14, 2012

Satmetrix Launches SparkScore: Disruptive Social Media Measurement Solution Connects Online Customer Brand Sentiment to Business Results for the First Time

June 14, 2012

Satmetrix Debuts Social Net Promoter

June 1, 2012

Customer Experience Is Critical in Net Promoter Benchmarks

May 23, 2012

B2B Brands Trail B2C in Social Media Monitoring, Follow-up

May 17, 2012

Study: B2B Companies lag B2C in Social Media Tracking

April 27, 2012

Using NPS To Promote Internal Improvements and Decrease Detractors

April 25, 2012

Customer Experience Initiatives Lack Proven ROI Value

April 18, 2012

Businesses Might Be Missing Out on the Benefits of Customer Loyalty

April 5, 2012

Companies Use Satmetrix® Mobilize Promoters Tools to Harness Social Media for Relationship Building, Branding, Special Offers and More

March 14, 2012

USAA, Costco, Apple,, Southwest Airlines, Trader Joe’s and Marriott Among the Highest in Customer Loyalty in the 2013 Satmetrix Net Promoter Benchmark Study

March 14, 2012

J.D. Power survey on service finds discount airlines on top

February 9, 2012

Net Promoter in Social Media Featured at Sixth Annual Satmetrix Net Promoter Conference

February 3, 2012

NPS is a Journey in Customer Experience

February 3, 2012

Net Promoter Creator To Release Social Media Measurement Tool

February 2, 2012

Satmetrix SparkScore to Offer Groundbreaking Social Media Measurement Solution That Connects Online Sentiment to Business Results Using Net Promoter

February 2, 2012

TeleTech Partners with Satmetrix to Activate Net Promoter Score® for Clients

January 17, 2012

Sixth Annual Satmetrix Net Promoter Conference to Focus on the Next Wave of Net Promoter—Driving Results and Social Media Integration

January 16, 2012

Satmetrix and Metavana Announce Strategic Partnership To Deliver Cutting-Edge Social Media Products


Contact Us

Satmetrix respects your privacy. To read about how we handle your personal information, please read our Privacy Policy.